Retail Operations Manager

2 months ago

Toronto, Ontario, Canada Reformation Full time

About Reformation:

Established in 2009, Reformation is a sustainable lifestyle brand committed to stylish designs and environmentally conscious practices. The brand proudly operates the first sustainable factory in Los Angeles, focusing on utilizing deadstock and eco-friendly fabrics to reduce environmental impact. Reformation is dedicated to fostering an inclusive culture and positively influencing society.

Store Manager Role Overview:

Reformation is on the lookout for a Store Manager who will spearhead initiatives to meet store objectives. The Store Manager will oversee sales performance, operational execution, deliver exceptional customer experiences, and manage the store team effectively.

Key Responsibilities:

  • Assess sales performance and implement strategies to enhance business outcomes
  • Oversee operational functions of the store to meet revenue goals
  • Deliver a premium client experience and serve as a brand representative
  • Guide the sales floor and cultivate loyal client relationships through outstanding customer service
  • Ensure inventory accuracy and maintain controls within the store
  • Direct merchandising presentation and uphold concept standards
  • Manage daily performance of retail teams and nurture talent development
  • Responsible for recruiting, training, and developing the store team

Qualifications:

  • At least 5 years of experience in retail
  • A minimum of 4 years in retail management
  • Ability to thrive in a fast-paced environment
  • Strong interpersonal skills with the ability to engage effectively with diverse personalities
  • A proactive approach to new challenges and the ability to motivate the team
  • Capacity to establish clear objectives and optimize team and business performance

This is a Full-Time, Salaried position that includes health, vision, and dental insurance, paid vacation, 401K, and clothing discount benefits. Reformation is an Equal Opportunity employer.

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