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Administrative Coordinator for Neonatal Care
3 months ago
About Us
At North York General Hospital (NYGH), we are dedicated to providing exceptional healthcare services. Our commitment to excellence is reflected in our patient-centered approach, where we prioritize the needs of our patients and their families. As a prominent community academic hospital in Canada, we strive to enhance our services through education, research, and innovation.
Position Overview
Unit Secretary for Neonatal Intensive Care and Pediatric Services
In this role, you will be responsible for delivering comprehensive administrative, secretarial, and reception support in a professional and confidential manner. Your strong communication skills, critical thinking abilities, and adeptness at managing multiple priorities in a fast-paced environment will be essential. This position plays a vital role in upholding health and safety protocols, ensuring a secure environment for patients, staff, and visitors.
Key Responsibilities
- Adhere to hospital policies and procedures consistently.
- Facilitate communication among staff, patients, families, and external parties.
- Coordinate interdepartmental activities, including patient transportation for tests and appointment scheduling.
- Manage incoming calls and inquiries, triaging them effectively.
- Collaborate with the Clinical Team Manager to address urgent issues and concerns.
- Register patients and verify their identification accurately.
- Handle confidential information with the utmost sensitivity.
- Maintain attendance records and arrange relief staffing as needed.
- Process computer orders and notify relevant staff and departments.
- Assist clinicians with scheduling and follow-up appointments.
- Manage requisitions and documentation for medical tests and follow-ups.
- Organize admissions, discharges, and medication information efficiently.
- Prepare reports, statistics, and discharge instructions as required.
- Oversee the ordering and organization of unit supplies and services.
- Employ patient-centered communication strategies with all stakeholders.
Qualifications
- Ontario Secondary School Diploma (OSSD) or equivalent.
- Medical office assistant certification or at least one year of relevant medical office experience.
- Minimum typing speed of 45 words per minute.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience in a fast-paced public-facing role.
- One year of pediatric experience in an acute care hospital setting.
- Bilingual proficiency in French and English is an asset.
What We Offer
Working at NYGH provides the opportunity to collaborate with a dynamic team of healthcare professionals in a leading hospital environment. This position is part-time, with shifts varying between 8 and 12 hours, including days, evenings, and weekends within the Neonatal Intensive Care and Pediatric Services.
We offer a competitive compensation package, including pay in lieu of benefits, vacation pay, and the opportunity to participate in the Hospital Pension Plan.
