Facility Quality Assurance Inspector

3 weeks ago

Cambridge, Ontario, Canada BGIS Full time

About Us

BGIS stands as a premier provider of tailored facility management and real estate solutions. Our dedicated team of over 6,500 professionals worldwide is committed to fostering innovation through the services we offer, while continuously seeking new avenues to enhance our clients' operations. We manage an extensive portfolio exceeding 320 million square feet across more than 30,000 locations globally, including North America, Europe, the Middle East, Australia, and Asia.

Position Overview : As a vital member of the BGIS SCS Team, you will oversee a designated area of job sites under contract. Your primary responsibility will be to ensure the execution of services and adherence to all client contract specifications, with a strong focus on quality assurance, health and safety, and exceeding client expectations.

Key Responsibilities: In collaboration with the operations team and under the guidance of the Director of Operations, the Cleaning Inspector will:

  • Provide exceptional service to client accounts through effective supervision and coordination of cleaning staff and subcontractors.
  • Ensure seamless operations at job sites and respond to any daytime emergencies.
  • Address all operational requests promptly and efficiently.
  • Report safety or security concerns to the Operations department.
  • Conduct internal audits, document findings, and maintain records of corrective measures.
  • Inspect facilities to confirm compliance with safety and cleanliness standards.
  • Coordinate and evaluate field quality inspections to ensure safety, security, and cleanliness.
  • Implement action plans and follow up on deficiencies identified in quality inspections to resolve facility issues effectively.
  • Ensure that cleaning staff and subcontractors complete all assigned tasks in accordance with relevant regulations, standards, and corporate policies.
  • Confirm that subcontractors and cleaning personnel are trained and cleared through all security protocols.
  • Provide training to cleaning staff and subcontractors on their responsibilities.
  • Maintain work schedules according to client requirements.
  • Exemplify the company's values and lead by example to foster a culture of quality and best practices.
  • Monitor attendance and turnover, ensuring flexible coverage on short notice.
  • Manage inventory and equipment effectively.
  • Safeguard the company's and clients' assets from misuse and damage.
  • Assist with emergency procedures as necessary.
  • Perform additional duties as assigned.

Job Requirements:

  • Minimum of 2 years of relevant experience in a cleaning or service-related field.
  • Strong verbal and written communication skills with internal and external stakeholders at all levels.
  • Professional demeanor with a courteous and approachable attitude.
  • Valid driver's license and access to a vehicle.
  • Familiarity with janitorial and battery-operated equipment.
  • Proficient in Microsoft Office and intermediate computer skills.
  • Ability to thrive in a fast-paced environment while managing multiple objectives.
  • Excellent time management and problem-solving abilities, with a focus on meeting tight deadlines.
  • Self-motivated and accountable, with strong interpersonal skills.
  • Capability to work independently as well as part of a team.
  • Strong multitasking skills, with the ability to prioritize effectively and meet various deadlines.
  • Attention to detail and a high degree of accuracy.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Regularly required to stand, walk, and communicate effectively.
  • Must be able to use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.
  • Occasionally required to lift and/or move up to 25 pounds.
  • Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Work is conducted in a client site setting, typically with a moderate noise level.

At BGIS, we believe that diversity and inclusion are fundamental to our success, and we are committed to maintaining a barrier-free recruitment process. We provide equal employment opportunities through the recruitment and retention of individuals from diverse backgrounds. Promoting diversity is an essential component of our ongoing pursuit of organizational excellence.

BGIS is an equal opportunity employer, and we welcome applications from all qualified candidates. If you require accommodation during the recruitment process, please reach out to us. We will consult with applicants to provide suitable accommodations that consider their accessibility needs due to disabilities.

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