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Facility Quality Assurance Inspector

2 months ago

Cambridge, Ontario, Canada BGIS Full time

About Us

BGIS stands as a premier provider of tailored facility management and real estate solutions. With a dedicated workforce exceeding 6,500 worldwide, we are committed to fostering innovation through our service offerings while continuously seeking new avenues to enhance our clients' operations. We manage an extensive portfolio of over 320 million square feet across more than 30,000 locations in North America, Europe, the Middle East, Australia, and Asia. For further insights, please visit our website.

Position Overview: As an integral member of the BGIS SCS Team, you will oversee a specific area of job sites under contract. Your role will involve ensuring the execution of responsibilities and verifying that all elements of the client agreement are met, with a strong focus on quality assurance, health and safety, and exceeding client expectations.

Key Responsibilities: In collaboration with the operations team and under the guidance of the Director of Operations, the Cleaning Inspector will:

  • Guarantee a superior level of service for client accounts through effective supervision and coordination of cleaning staff and subcontractors.
  • Maintain operational stability at job sites and address any daytime emergencies that arise.
  • Respond promptly and effectively to all operational inquiries.
  • Report any safety or security concerns to the Operations department.
  • Conduct internal audits, compile reports of findings, and maintain documentation of corrective measures.
  • Inspect facilities to ensure compliance with safety and cleanliness standards.
  • Coordinate, review, and report on field quality inspections to uphold safety, security, and cleanliness.
  • Implement action plans and follow up on deficiencies identified in quality inspections to resolve facility issues efficiently.
  • Ensure that cleaning staff and subcontractors complete all assigned tasks and adhere to relevant legislation, standards, and corporate policies.
  • Confirm that subcontractors and cleaning personnel are properly cleared and trained in all security protocols.
  • Provide training to cleaning staff and subcontractors on their duties.
  • Maintain work schedules according to client requirements.
  • Exemplify the company's values and lead by example to foster a culture of quality and best practices.
  • Monitor attendance and turnover, ensuring flexible coverage arrangements are in place on short notice.
  • Track inventory and equipment effectively.
  • Safeguard the company's and clients' assets from misuse and damage.
  • Assist with emergency procedures as necessary.
  • Perform additional duties as assigned.

Job Requirements:

  • Minimum of 2 years of relevant experience in a cleaning or service-related field.
  • Strong verbal and written communication skills to engage effectively with internal and external stakeholders at all levels.
  • Professional demeanor with a courteous and approachable attitude.
  • Valid driver's license and access to a vehicle.
  • Familiarity with janitorial and battery-operated equipment.
  • Proficient in Microsoft Office and intermediate computer skills.
  • Ability to thrive in a fast-paced environment while managing multiple objectives.
  • Excellent time management and problem-solving abilities, with a focus on meeting tight deadlines.
  • Self-motivated and accountable, with strong interpersonal skills.
  • Capability to work independently as well as collaboratively within a team.
  • Proficient in multitasking, prioritizing tasks effectively, and meeting various deadlines.
  • Strong attention to detail and a high degree of accuracy.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • While performing the duties of this position, the employee is frequently required to stand, walk, and communicate effectively.
  • The employee must occasionally lift and/or move items weighing up to 25 pounds.
  • Specific vision abilities required for this role include close vision and the ability to adjust focus.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Work is conducted in a client site setting, with a typically moderate noise level.

At BGIS, we recognize that diversity and inclusion are vital components of our business strategy, and we are committed to fostering an inclusive environment. We are dedicated to providing equal employment opportunities and promoting diversity as a key element of our organizational success.

BGIS is an equal opportunity employer, and we encourage individuals from all backgrounds to apply for positions with us. If you require accommodation during the recruitment process, please inform us, and we will work with you to provide suitable accommodations that consider your accessibility needs due to disability.