Flight Operations Manager

4 days ago


Toronto, Ontario, Canada IMP Group Full time

About the Role

We are seeking a highly skilled and experienced Executive Flight Concierge to join our team at IMP Group. As a key member of our aviation team, you will be responsible for managing our client's flight operation interactions with our company.

Key Responsibilities

  • Develop and implement customized flight experiences for our clients, ensuring a seamless and hassle-free experience.
  • Collaborate with our clients to build and maintain strong relationships, providing exceptional service and support.
  • Problem-solve and troubleshoot issues that affect our clients' efficient use of their aircraft, ensuring timely and effective resolutions.
  • Manage client trip details and service requests, ensuring compliance with company policies and procedures.
  • Coordinate with our crew, maintenance, and contracts managers to ensure smooth operations and optimal aircraft availability.
  • Supervise trips from creation to completion, mitigating any issues that may arise and ensuring client satisfaction.

Requirements

  • Undergraduate degree in a relevant field.
  • Background in client service, marketing, and branding, with a focus on aviation.
  • 2-5 years of experience in aviation, with a strong understanding of client needs and expectations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
  • Proficiency in IT systems and tools, with the ability to learn new systems quickly.
  • Fluency in English and French, with the ability to communicate effectively with clients and internal stakeholders.
  • Availability to work outside of normal business hours to meet client needs.

About IMP Group

IMP Group is a leading provider of aviation and technical support solutions, with a strong commitment to diversity and inclusion. We welcome applicants from diverse backgrounds and encourage self-identification of equity group membership.



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