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Client Experience Specialist

3 months ago

Whitby, Canada Scotiabank Full time

Requisition ID: 205074

Become a vital part of a purpose-driven team that values results and fosters an inclusive, high-performing culture.

About The Position

As a Client Experience Specialist, you embody the essence and spirit of our branches. At Scotiabank, our customers are our top priority, and we are dedicated to assisting them in reaching their financial aspirations.

Our Client Experience Specialists are customer-focused and engage with clients in a relatable manner. As a key member of the Canadian Banking Branch Network, your primary goal is to deliver outstanding service throughout the customer journey by:

  • Proactively identifying customer needs and listening attentively to their inquiries
  • Handling daily transactions efficiently
  • Fostering meaningful, long-term relationships
  • Contributing to the branch's objectives by recognizing and addressing straightforward sales opportunities
  • Acting as a technology advocate, guiding clients through our mobile banking applications and helping them manage their banking requirements effectively
Is this position suitable for you? In this role, you will:
  • Establish strong client relationships and provide exceptional service
  • Identify and address customer needs
  • Simplify complex concepts for clients
  • Excel in a performance-driven environment while positively contributing to a collaborative team
  • Exhibit a strong desire to learn and a commitment to success
Qualifications

Do you possess the skills necessary to thrive in this role? We would be eager to collaborate with you if you:
  • Have demonstrated customer service abilities through previous employment or community engagement
  • Are prepared to assist in a professional, friendly, and efficient manner
  • Can work a flexible schedule
  • Are comfortable in straightforward sales scenarios
  • Possess strong technical skills and the capability to promote digital and self-service banking solutions to our clients
What can you expect?
  • The chance to be part of a forward-thinking organization with a collaborative team of innovative professionals
  • A fulfilling career path with various opportunities for professional growth
  • Internal training programs to support your career advancement and skill enhancement
  • A commitment to making a positive impact in our communities – for you and our clients
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement and training to aid your growth and development.
  • A competitive salary and benefits package

Scotiabank is a leading financial institution in the Americas. Guided by our mission: "for every future", we assist our clients, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we appreciate the unique skills and experiences each individual contributes to the organization and are dedicated to fostering an inclusive and accessible environment for all. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply directly online to be considered for this position. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.