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Technical Support Specialist
2 months ago
Job Summary
BRP is seeking a highly skilled Technical Support Specialist to join our global product support team. As a key member of our team, you will provide comprehensive technical support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
Key Responsibilities
- Provide timely technical solutions to dealership technicians, meeting service level targets and KPIs.
- Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
- Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
- Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
Requirements
- Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
- Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
- The ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.
- Experience using CRM or ERP systems and Google Suite or Microsoft Office.
- At least 5 years of relevant technical experience in Powersports.
- A technical degree or equivalent experience in Powersports, automotive, marine or small engine mechanics.
- Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
- Fluency in English required; proficiency in French or other languages is advantageous.
What We Offer
- Pension plan
- Flexible work schedule
- A summer schedule that varies by department and location
- Holiday season shutdown
About BRP
BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; it's about the journey.
