Senior Solution Consultant

7 days ago

Old Toronto, Ontario, Canada ServiceNow Full time
About the Role

We are seeking a highly skilled Senior Solution Consultant to join our Global Partnerships and Channel team at ServiceNow. As a key member of our team, you will be responsible for providing pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities to our partners.

Key Responsibilities
  • Provide subject matter expertise (SME) during planning, solutioning, and EBC briefings to explain core concepts of the ServiceNow platform and its value proposition.
  • Evangelize ServiceNow to partners through Sales Plays enablement and product demos.
  • Proactively manage relationships with executive and key partner stakeholders to build ServiceNow Mindshare.
  • Assist Partner Experience team on the execution of roadshows, shark camps, and partner events.
  • Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program.
  • Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills.
  • Take responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit.
  • Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants.
  • Create long-term enduring relationships with partners and the senior leadership within those partners to understand their go-to-market strategy and attach ServiceNow into their client pursuits.
  • Demonstrate domain and technical expertise across multiple industry verticals, knowing when to pull in the proper teams within ServiceNow to assist as needed.
  • For partners with true industry focus and credentials, provide a point of view (or bring in expertise) on where the entire ServiceNow platform is relevant for that industry, not just about industry SKUs.
Requirements
  • 5+ years of Pre-Sales Solution Consulting experience.
  • 2+ years of ServiceNow experience.
  • 2+ years of Partner experience.
  • Toronto or Greater Toronto Area is preferable for location.
  • Working knowledge of modern web technologies and cloud computing.
  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
  • Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals.
  • Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players.
  • Sharp business judgment, ability to see 'big picture' and to prioritize.
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment.
  • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's).
Preferred Qualifications
  • Experience with the ServiceNow product suite or competitive product suites highly desirable.
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist).
  • ServiceNow platform development experience.
About ServiceNow

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

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