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IT Support Specialist

2 months ago

Nisku, Alberta, Canada Michels Canada Full time
About the Role

We are seeking a highly skilled IT Support Analyst to join our team at Michels Canada. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees across multiple offices.

Key Responsibilities
  1. Maintain a strong safety culture and follow all safety policies, procedures, and regulations.
  2. Provide exceptional customer support and build strong relationships with employees through deep problem understanding and timely resolution.
  3. Offer direct technical troubleshooting and support to team members, both in person and virtually.
  4. Grow general knowledge of current corporate, division, and facility-specific products to increase ability to resolve requests on first contact.
  5. Collaborate with members of the business system solutions and network and infrastructure teams within IT on issues and projects as needed.
  6. Document work performed using problem management and other work management systems and tools.
  7. Participate as technical coordinator for onboarding program for new hires.
  8. Identify areas for improvement to increase operational efficiency.
Requirements
  1. Associates Degree in a related field and/or 2+ years' relevant experience.
  2. Familiarity with Apple technologies.
  3. Experience working with Windows 10 and 11 operating systems.
  4. Experience with computer clean-up tools and processes.
  5. Valid driver's license.
  6. Strong oral and written communication skills.
  7. Advanced computer skills and proficiency in Microsoft Office, Adobe Acrobat & SharePoint.
Language

Must be able to communicate verbally and through written language (by hand and digitally) in English.