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IT Support Specialist
1 month ago
We are seeking a highly skilled and experienced IT Helpdesk Provisioner to join our team at Paladin Security. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users across North America.
Key Responsibilities:- Provide timely and effective technical support to users via phone, email, and in-person
- Deploy, configure, and maintain IT hardware and software applications
- Monitor and manage inventory levels to ensure adequate supply of IT equipment
- Install, operate, troubleshoot, and maintain computer equipment and software applications
- Ensure all incidents, notes, and updates are documented in a timely manner within the JIRA Service Management Tool
- Participate in the after-hours on-call rotation
- Prior work experience in a HelpDesk or similar technical support role
- Strong communication, interpersonal, and customer service skills
- Post-secondary education in a related field
- Demonstrated analytical problem-solving skills necessary to deal with and resolve technical problems
- Comprehensive knowledge of Windows 10/11, Mac iOS, Active Directory and Azure Entra, iOS and Android operating systems, device management, Microsoft Office 365 applications, minor cybersecurity incidents, basic networking, and basic computer troubleshooting
Salary: $45,000 - $55,000
This is a full-time position based in our Burnaby office, with the possibility to move to a hybrid role after successful completion of 3-month probation.