Store Experience and Services Manager
2 months ago
We are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.
Key Responsibilities- Training and Development
- Develop and execute comprehensive training programs for new hires and existing Beauty Advisors to ensure they have the skills and knowledge needed to deliver outstanding customer experiences.
- Facilitate regular training sessions to ensure Beauty Advisors are up-to-date on the latest products, trends, and company initiatives.
- Client Experience
- Ensure timely and effective response to all client feedback and concerns, resolving issues promptly and professionally.
- Act as the Client Experience Lead (CEL) within the store, working closely with Beauty Advisors and other team members to deliver exceptional customer experiences.
- Talent Management
- Recruit, select, and develop high-performing Beauty Advisors, providing coaching and feedback to help them achieve their full potential.
- Manage the interviewing and hiring process for all direct reports, ensuring a strong and diverse team.
- Store Operations
- Understand and communicate store goals, opportunities, and trends to Beauty Advisors, ensuring they are aligned with company initiatives.
- Monitor and analyze sales data, customer feedback, and other metrics to identify areas for improvement and develop strategies to drive growth.
- Employee Engagement
- Model and promote Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
- Develop and implement employee engagement strategies to promote a positive and inclusive work environment.
- 2-4 years of experience in a similar role at a similar volume store or equivalent internal experience.
- Exceptional leadership and influential skills, with a proven ability to lead and build high-performing teams.
- Proven ability to create and implement effective training programs, with a focus on developing Beauty Advisors' skills and knowledge.
- Flexible availability to work during peak retail hours, including nights, weekends, and holidays.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including discounts on Sephora products and services.
- A comprehensive training program, with ongoing support and coaching to help you succeed in your role.
- The opportunity to work with a talented and diverse team, passionate about delivering exceptional customer experiences.
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Store Experience and Services Manager
3 weeks ago
Lethbridge, Alberta, Canada Sephora Full timeJob Title: Store Experience and Services ManagerAt Sephora, we're passionate about creating an exceptional customer experience. As a Store Experience and Services Manager, you'll play a key role in delivering outstanding service and driving sales growth.Key Responsibilities:Lead and develop a high-performing team of Beauty Advisors to deliver exceptional...
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Store Experience and Services Manager
3 weeks ago
Lethbridge, Alberta, Canada Sephora Full timeJob Title: Store Experience and Services ManagerAt Sephora, we're passionate about creating an exceptional customer experience. As a Store Experience and Services Manager, you'll play a key role in delivering outstanding service and driving sales growth.Key Responsibilities:Lead and develop a high-performing team of Beauty Advisors to deliver exceptional...
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Store Experience and Services Manager
1 month ago
Lethbridge, Alberta, Canada Sephora Full timeAbout SephoraSephora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.Job SummaryWe are seeking a highly skilled and...
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Store Experience and Services Manager
1 month ago
Lethbridge, Alberta, Canada Sephora Full timeAbout SephoraSephora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.Job SummaryWe are seeking a highly skilled and...
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Store Experience and Services Manager
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Lethbridge, Alberta, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and developing a high-performing team of Beauty Advisors.Key ResponsibilitiesTraining and...
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Store Experience and Services Manager
2 months ago
Lethbridge, Alberta, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and developing a high-performing team of Beauty Advisors.Key ResponsibilitiesTraining and...
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Lethbridge, Alberta, Canada Sephora Full time{"title": "Store Experience and Services Manager", "description": "Key ResponsibilitiesTraining & DevelopmentPassionate about ClientsTalent ChampionEntrepreneurial SpiritEmployee EngagementRequirementsYou have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.You have exceptional leadership and...
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Lethbridge, Alberta, Canada Sephora Full time{"title": "Store Experience and Services Manager", "description": "Key ResponsibilitiesTraining & DevelopmentPassionate about ClientsTalent ChampionEntrepreneurial SpiritEmployee EngagementRequirementsYou have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.You have exceptional leadership and...
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