Store Experience and Services Manager

1 month ago


Lethbridge, Alberta, Canada Sephora Full time
About Sephora

Sephora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

Job Summary

We are seeking a highly skilled and experienced Store Experience and Services Manager to join our team. As a Store Experience and Services Manager, you will be responsible for leading the store team to deliver exceptional customer service, drive sales, and maintain a positive store environment.

Key Responsibilities
  • Lead the store team to deliver exceptional customer service and drive sales
  • Develop and implement strategies to improve store operations and customer experience
  • Manage and train store staff to ensure they have the skills and knowledge to deliver exceptional customer service
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Collaborate with other store managers to share best practices and improve overall store performance
Requirements
  • 2-4 years of experience in a similar role at a similar volume store or equivalent internal experience
  • Exceptional leadership and influential skills
  • Proven ability to lead and build top-performing teams
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding customer service
  • Flexible availability to work during peak retail hours such as nights, weekends, and holidays
What We Offer
  • The people: You will be surrounded by the best talent in the industry people you can be proud to work with
  • The perks: Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events
  • The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career.



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