Sales and Service Director

2 months ago

Toronto, Ontario, Canada Alo Full time
Overview

The Sales & Service Manager is a key member of the store leadership team responsible for bringing Alo's business and guest experience strategy to life in the store. This individual is passionate about driving business targets, delivering exceptional guest experiences, and elevating talent to meet Alo's values.

Key Responsibilities
  • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Build and maintain strong client relationships daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leadership
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, monitor, and partner with General Manager to manage the budget, reporting, and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
People Leadership
  • Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our visitors who we are, what we do, and why we do what we do
  • Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
Business Partner
  • Oversee the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborate and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Requirements
  • 3-5 years of retail or related industry leadership experience
  • Working knowledge of MS Office (Word, Excel, and Outlook)
  • Extraordinary interpersonal and communication skills, both verbal and written
  • Agile with the ability to handle multiple tasks in a changing environment
  • Highly motivated by driving business in a fast-paced, innovative environment
  • Business owner mindset with an entrepreneurial spirit
  • Independent work ethic, time management skills, and personal accountability
  • Aligns with and embodies Alo's guiding principles
  • Seniority Level: Mid-Senior level
Perks
  • Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
  • Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
  • Monthly Store Incentives
  • Clothing Allowance
  • Free yoga classes at any of our Sanctuaries

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