Director of Sales

4 days ago


Toronto, Ontario, Canada Hornblower Cruises and Events Full time

About the Director of Sales Role

The Director of Sales will oversee the sales functions for the port's Charter, Private Events and Group Dining segment, responsible for successfully managing the sales team, including recruitment, training, coaching, motivation, development, and retention.

Key Responsibilities

  1. Contribute to City Cruises Toronto's goal of creating amazing experiences for all guests.
  2. Lead sales initiatives to achieve budget goals for the port's Charter, Private Events, and Group Dining categories driven by Corporate, Social, Wedding, Education and Tourism market segments.
  3. Lead and manage the Sales team to achieve organizational goals, implement inbound and outbound sales strategies, drive top line growth, maximize business profitability, and provide support for the operational teams.
  4. Work with the Sales team members to ensure profits are maximized in line with the set targets.
  5. Develop and execute a sales plan to deliver exceptional guest service and strong financial results, with the goal of maximizing Revenue, EBIDTA and NPS (Net Promoter Score).

Requirements and Qualifications

  1. Minimum of 7 years of total sales experience consisting of at least 5 years of hands-on hospitality and tourism sales experience and minimum of 5 years of experience in leading, motivating and developing teams.
  2. Bachelor's degree (or equivalent) preferably in Sales, business, or related field.
  3. Exceptional leadership skills, with a demonstrated ability to motivate and inspire a sales team towards achieving ambitious targets.

About City Experiences

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.



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