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Data Coordinator

2 months ago

Toronto, Ontario, Canada Family Service Toronto Full time
About the Role

We are seeking a highly skilled Data Coordinator to join our team at Family Service Toronto. As a Data Coordinator, you will play a critical role in supporting our PassportONE program by performing a variety of database-related and administrative tasks.

Key Responsibilities
  • Record and maintain accurate meeting minutes for the Tech and Business Intelligence team and other relevant meetings.
  • Develop and deliver training documents, user process manuals, and provide training to internal and external users on the use of CRM, Docushare, and eForm.
  • Provide technical support to internal and external users, including troubleshooting client files on CRM and assisting with running queries.
  • Stay up-to-date with system upgrades and provide feedback on system improvements.
  • Manage the Help Desk (IT ticketing system) and respond to inquiries and provide support online, by email, or by phone.
  • Maintain and update documents for Working Groups as requested.
  • Manage SharePoint sites by uploading documents, videos, posting announcements, and sending invites to internal and external users.
  • Contribute to the development of organizational and departmental policies and services pertinent to the role.
  • Provide feedback and suggest changes to improve efficiency and effectiveness of IT systems, user manuals, procedures, and routines.
  • Coordinate client transfer ins/transfer outs and closings in CRM.
  • Create and adjust budget lines as per request.
  • Assist in cleaning up the Agency Budget Adjustment Pending logs.
  • Generate and verify reports to ensure data accuracy and flag problems for resolution.
  • Assist in monitoring and analyzing data quality in CRM in collaboration with the Technology and Business Intelligence Manager.
Requirements
  • One to two years of community college or a combination of education and experience in a relevant field.
  • Three to five years of experience in data coordination.
  • Demonstrated skill in a customer service role.
  • Demonstrated analytical capabilities with strong problem-solving skills.
  • Ability to sensitively and professionally respond to the needs of clients and maintain client and organizational confidentiality.
  • Excellent organizational and multitasking skills, including the ability to carry out required duties in a detailed, methodical, and thorough manner.
  • Good verbal and written communication skills in English.
  • Proficient computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, Access, and CRM.
  • Accurate, 60 wpm typing skills.
  • Tact, diplomacy, and flexibility in dealing with people in a variety of roles.
  • Ability to work as part of a team in a diverse environment.
  • Ability to work accurately with strong attention to detail in an environment with many potential interruptions.
  • Demonstrated commitment to principles of social justice, equity, inclusion, and cultural competency.
  • Experience creating training presentations and user manuals.
  • Satisfactory Criminal Reference Check and Vulnerable Sector Check required upon hire.