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Front Desk Representative

2 months ago


Falcon Beach, Canada The Hotel At Falcon Lake Full time
About The Hotel At Falcon Lake

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at The Hotel At Falcon Lake. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for all our visitors.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out

Register arriving guests, assign rooms, and process check-in and check-out procedures in a timely and efficient manner.

Guest Services

Provide information on hotel facilities and services, assist guests with special needs, and respond to guest inquiries and concerns in a professional and courteous manner.

Room Reservations and Management

Process room reservations, cancellations, and changes, and maintain accurate records of room assignments and availability.

Cash Handling and Accounting

Process guest payments, balance cash, and complete balance sheets and cash reports in accordance with hotel policies and procedures.

Communication and Customer Service

Answer telephones, respond to guest inquiries, and provide exceptional customer service to ensure a positive guest experience.

Requirements
  • Education

Secondary (high) school graduation certificate.

Experience

Experience in a hotel or hospitality environment is an asset.

Skills and Abilities

Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.

Computer and Technology Skills

Proficiency in word processing software, computerized bookkeeping systems, and central reservation systems.

Work Environment

The Front Desk Agent will work in a fast-paced hotel environment, standing for extended periods and interacting with guests and colleagues in a professional and courteous manner.

What We Offer

The Hotel At Falcon Lake offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive work environment.