Front Desk Representative

3 weeks ago


Falcon Beach, Canada The Hotel At Falcon Lake Full time
Job Summary

We are seeking a highly skilled and organized Front Desk Representative to join our team at The Hotel At Falcon Lake. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing guest arrivals and departures, and maintaining a high level of accuracy in all front desk operations.

Key Responsibilities
  • Investigate and resolve guest complaints and issues in a timely and professional manner
  • Register arriving guests, assign rooms, and process departures
  • Manage room reservations, cancellations, and changes
  • Provide information on hotel facilities, services, and local attractions
  • Process guest payments, calculate charges, and balance cash
  • Maintain accurate records and reports, including inventory and cash handling
  • Follow emergency and safety procedures, and maintain a clean and organized work environment
Requirements
  • Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills, including word processing and spreadsheet software
  • Experience in a hotel or hospitality environment is an asset
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Free parking and on-site amenities


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