Front Desk Representative

3 weeks ago


Falcon Beach, Canada The Hotel At Falcon Lake Full time

Job Title: Front Desk Agent

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at The Hotel At Falcon Lake. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • Experience an asset
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site housing options


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