Front Desk Representative

1 month ago


Falcon Beach, Canada The Hotel At Falcon Lake Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at The Hotel At Falcon Lake.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing the front desk operations.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Exchange foreign currency
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Standing for extended periods
What We Offer:
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site housing options

We offer a competitive salary and benefits package, as well as opportunities for growth and development.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



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