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Global IT Support Specialist
3 months ago
About Westinghouse Electric Company
At Westinghouse, we are dedicated to innovation within the nuclear sector. Our creative approach allows us to rethink possibilities every day, striving to provide advanced products and services that meet today's needs while preparing for a sustainable future.
Our Commitment to Sustainability
We believe that innovation must extend beyond our technical offerings. It is essential to integrate inventive thinking into every facet of our operations. This commitment drives efficiency, fosters growth, and enhances our organizational culture.
Role Overview: Information Service Delivery (ISD) Global Support Technician
The ISD Global Support Technician plays a crucial role in delivering support across various locations, assisting end users with a wide range of technical issues. This position involves identifying, researching, and resolving technical challenges, responding to escalated incidents, and managing requests for technical assistance via various communication channels.
Key Responsibilities
- Troubleshoot and repair personal computing devices and mobile technology.
- Analyze user-related issues to determine the root cause and collaborate with relevant personnel for resolution.
- Engage in network monitoring, change coordination, and hardware/software upgrades.
- Support infrastructure and system enhancements, outages, and IT-related projects.
- Install and modify PCs, peripherals, telephony, and printing devices.
- Provide technical support for video conferencing equipment.
- Assist with Active Directory management and provide hands-on support for servers and network infrastructure.
- Oversee local IT asset inventory and manage stockroom operations.
- Participate in virus remediation and security incident responses as necessary.
- Develop and maintain standards, records, and procedures for hardware and software installations.
- Manage on-call and after-hours support for designated office locations as applicable.
- Order computer peripherals and process invoices through designated systems.
Qualifications
- Bachelor's Degree or a High School Diploma with a minimum of 3 years of experience in a related IT field.
- 3 to 5 years of relevant experience in IT support.
- MCSE Certification is advantageous.
- Experience with remote control software applications is preferred.
- Proficiency in Windows operating systems.
- Basic knowledge of network administration and configuration.
- Strong problem-solving and communication skills.
- Ability to independently troubleshoot and resolve issues using available tools.
What We Offer
Westinghouse is committed to fostering an inclusive workplace culture. Our competitive benefits package includes:
- Attractive salary structure.
- Employee and Family Assistance Program.
- Retirement Savings Plan with company contributions.
- Paid time off, including vacations, sick leave, and holidays.
- Flexible work schedules to promote work-life balance.
- Comprehensive medical, dental, and vision insurance coverage.
- Opportunities for professional growth within an innovative global organization.
- Educational reimbursement programs.
- Employee recognition and referral initiatives.
Join us in our mission to advance technology and services for a sustainable energy future.
