Quality Control Program Specialist

4 weeks ago

Montreal, Quebec, Canada CB Canada Full time

Are you passionate about enhancing patient outcomes? At CB Canada, we foster a collaborative and innovative environment that prioritizes patient care and strives to create healthier futures. We are committed to our mission and value the contributions of our team members.



Key Responsibilities:

PRIMARY DUTIES:

  • Perform quality assurance evaluations of program-related functions in accordance with established SOPs;
  • Ensure compliance with all relevant policies and standard operating procedures;
  • Record quality assurance findings using approved documentation formats;
  • Maintain, archive, and ensure easy retrieval of quality assurance records;
  • Address quality assurance observations within set timelines;
  • Report critical or significant quality assurance issues and collaborate with departmental management for further investigation as needed;
  • Track and report relevant metrics, including quality assurance reviews, to program and senior management;
  • Assist in the development and execution of corrective action plans as necessary;
  • Work closely with program teams and senior management to meet customer expectations;
  • Prepare for and participate in external audits as required;
  • Support continuous process improvement initiatives related to specific programs and internal processes;
  • Engage in meetings with program teams and other supporting departments;
  • Facilitate applicable training sessions as assigned;
  • Adhere to CB Canada's confidentiality and privacy policies;
  • Report all adverse events to the designated units or departments;
  • Perform additional duties and responsibilities as assigned;
  • May be required to be on standby or on-call as part of this role.


Qualifications:

EDUCATION AND EXPERIENCE:

  • A Bachelor of Science or equivalent in a relevant business or scientific discipline is preferred;
  • Typically requires a minimum of four (4) years of progressively responsible experience in a similar role;
  • At least three years of experience in quality assurance or quality control, preferably in healthcare, pharmaceuticals, or CRO sectors;
  • Quality professional certification from a recognized organization is an advantage;
  • Familiarity with documentation management tools.

SKILLS AND ABILITIES:

  • Demonstrated sound judgment and critical thinking capabilities;
  • Exceptional organizational skills;
  • Meticulous attention to detail and accuracy;
  • Strong analytical and proactive problem-solving abilities;
  • Proficient in relevant technologies, tools, and software;
  • Ability to adapt and be flexible in a dynamic environment;
  • Effective verbal and written communication skills;
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail;
  • Strong teamwork and interpersonal skills;
  • Ability to build and maintain relationships;
  • Capability to manage multiple tasks independently while meeting deadlines;
  • Bilingualism in French and English is required.


What CB Canada Offers:

We provide a competitive total rewards package. Our commitment to our employees includes comprehensive and diverse benefit programs designed to meet the varied needs of our workforce. Across our various business units, we take a balanced approach to the benefits we offer, with many being company-paid and others available through employee contributions. Specific benefits may vary based on location and position.



Work Schedule:

Full-time

Equal Employment Opportunity:

CB Canada is dedicated to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by federal, state, or local law.



Accessibility Commitment:

CB Canada is committed to fair and accessible employment practices. Upon request, we will accommodate individuals with disabilities during the recruitment, assessment, hiring processes, and throughout employment.

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