Program Quality Assurance Specialist

2 weeks ago

Montreal, Quebec, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled Program Quality Assurance Specialist to join our team at CB Canada. As a key member of our organization, you will be responsible for ensuring the highest quality standards in our programs.

Key Responsibilities
  • Conduct quality control verifications of program-related activities and services based on established policies and procedures.
  • Ensure that all policies and procedures are strictly followed and adhered to.
  • Document quality control observations in approved report templates.
  • Ensure quality control records are appropriately maintained, archived, and easily retrievable upon request.
  • Provide quality controls to resolve observations within predetermined timelines.
  • Escalate quality control critical or major issues and work with affected departmental management on additional investigations as required.
  • Maintain and report appropriate metrics, including quality control reviews to program and senior management.
  • Collaborate in the creation and implementation of corrective action plans as required.
  • Actively collaborate with the program team and senior management to achieve customer requirements.
  • Prepare for and participate in external audits as required.
  • Implement and/or support continual process improvement related to specific programs and/or internal processes as assigned.
  • Participate in meetings with programs and other supporting departments.
  • Support applicable training as assigned.
  • Understand and apply CB Canada's Confidentiality and Privacy Agreements.
  • Responsible for reporting all Adverse Events to assigned units/departments.
Requirements
  • Bachelor of Science or equivalent in a business or scientific field is preferred.
  • Normally requires a minimum of four (4) years related and progressively responsible experience in a similar position.
  • Minimum of 3 years experience in quality control and/or quality assurance roles, with preference to healthcare, pharmaceutical, or CRO industry.
  • Possession of quality professional certification from an established organization is an asset.
  • Familiarity with documentation tools.
Skills and Knowledge
  • Demonstration of sound judgment and critical thinking skills are essential.
  • Excellent organizational skills.
  • Extreme attention to detail and accuracy.
  • Strong analytical, proactive problem-solving, and conceptual skills.
  • Strong knowledge of relevant technology, tools, and software.
  • Demonstrate high adaptability and flexibility.
  • Effective oral and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail.
  • Excellent teamwork and interpersonal skills.
  • Excellent relationship building skills.
  • Ability to perform several tasks simultaneously and independently and to prioritize workload and consistently meet deadlines.
  • Bilingualism, French/English is required.

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