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Quality Control Program Specialist

3 months ago

Montreal, Quebec, Canada CB Canada Full time

Are you passionate about enhancing patient outcomes? At CB Canada, we foster a progressive and collaborative environment that prioritizes patient care and is committed to making a significant impact. Our organization is unified in our mission to promote healthier futures.



Key Responsibilities:

PRIMARY DUTIES:

  • Perform quality assurance evaluations of program-related activities and services in accordance with established SOPs;
  • Ensure strict compliance with all organizational policies and procedures;
  • Document quality assurance findings using approved reporting formats;
  • Maintain and archive quality assurance records for easy retrieval upon request;
  • Provide quality assurance feedback to address findings within specified timelines;
  • Report critical or significant quality assurance issues and collaborate with departmental management for further investigation as needed;
  • Track and report relevant metrics, including quality assurance reviews, to program and senior management;
  • Contribute to the development and execution of corrective action plans as necessary;
  • Work closely with the program team and senior management to meet customer expectations;
  • Prepare for and participate in external audits as required;
  • Support continuous process improvement initiatives related to specific programs and internal CB Canada processes;
  • Engage in meetings with programs and other supporting departments;
  • Assist with training as assigned;
  • Adhere to CB Canada's Confidentiality and Privacy Agreements;
  • Report all adverse events to the designated units or departments;
  • Perform additional duties and tasks as assigned periodically;
  • May be required to be on standby or on call as part of this role.


Qualifications:

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in a scientific or business-related field is preferred;
  • Typically requires a minimum of four (4) years of progressively responsible experience in a similar role;
  • At least three years of experience in quality assurance or quality control, preferably in healthcare, pharmaceuticals, or CRO industries;
  • Quality professional certification from a recognized organization is an asset;
  • Familiarity with documentation tools is beneficial.

SKILLS AND ABILITIES:

  • Demonstrated sound judgment and critical thinking skills are essential;
  • Excellent organizational capabilities;
  • Meticulous attention to detail and accuracy;
  • Strong analytical and proactive problem-solving skills;
  • Proficient in relevant technologies, tools, and software;
  • High adaptability and flexibility;
  • Effective verbal and written communication skills;
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail;
  • Strong teamwork and interpersonal skills;
  • Ability to build and maintain effective relationships;
  • Capability to manage multiple tasks independently while meeting deadlines;
  • Bilingualism in French and English is required.


What CB Canada Offers:

We provide a competitive total rewards package. Our commitment to our associates includes comprehensive and diverse benefit programs designed to meet the varied needs of our workforce. Throughout our global operations, we maintain a balanced approach to the benefits we offer, with many being company-paid and others available through associate contributions. Specific benefit offerings may vary based on location, position, and business unit.



Work Schedule:

Full-time

Equal Employment Opportunity:

CB Canada is dedicated to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by federal, state, or local law.



COVID-19 Vaccine Policy:

CB Canada requires all team members to be fully vaccinated and provide proof of vaccination status at the time of hire. Exemptions may be requested for qualifying medical conditions or sincerely held religious beliefs.



Accessibility Policy:

CB Canada is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during the recruitment, assessment, hiring processes, and throughout employment when requested.