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Image Desk Appraiser

2 months ago

St John's, Newfoundland and Labrador, Canada Intact Financial Corporation Full time

We're seeking a skilled Image Desk Appraiser to join our team at Intact Financial Corporation. As a key member of our Claims Department, you'll play a vital role in helping us deliver exceptional service to our customers.

About the Role

This is a hybrid role requiring the successful candidate to attend our offices at least 2 days per week. You'll be responsible for handling moderate to complex auto physical damage appraisals, assessing damage, and ensuring compliance with our preferred vendor network and remote repair facilities.

Key Responsibilities
  • Accountable for the direct handling of moderate to complex auto physical damage appraisals.
  • Assess damage, review, monitor, and assure that appraisal compliance is achieved with the preferred vendor network and on remote repair facilities.
  • Responsible for pursuing a cost-effective avenue for repairs, prepare estimates, and negotiate with repair facilities.
  • May be called upon to establish the market value of vehicles based on the information provided by claims adjusters, using the various tools outlined in the appraisers' standards and procedures manual.
  • Use digital automated evaluation systems to standardize repair estimates and avoid errors.
  • Negotiate and communicate a best repair practice or procedure.
  • Ensure productivity and service quality, using the appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives.
Requirements
  • 1-3 years' auto body repair experience, including knowledge of estimating software (Audatex and Mitchell) or an equivalent combination of post-secondary education in a related industry (or any combination of equivalent education and experience).
  • Comprehensive knowledge of the principles and techniques of automobile physical damage repairs and replacement.
  • Computer proficient and able to effectively navigate through various systems.
  • Strong analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusions.
  • Completion of I-Car and/or technical courses is an asset.
  • Effective verbal and written communication skills with the capability to draft claims reports.
  • Commitment to continuing education.
  • Must be customer driven.
  • Bilingual is an asset.
  • No Canadian work experience required however must be eligible to work in Canada.
What We Offer

As a permanent member of our team, you'll enjoy a range of benefits, including a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, and flexible work arrangements.

We're committed to creating an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.