Full Time Program Manager

6 months ago

St Catharines, Canada The Salvation Army Full time

The incumbent is responsible for the direct supervision of non-supervisory personnel in more than one department. The incumbent has input into discipline, hiring or firing decisions within the established guidelines.

**KEY RESPONSIBILITIES**:
**Key responsibilities**:

- Oversee all aspects of the shelter operations in accordance with the mission and values of The Salvation Army and the St. Catharines Booth Centre.
- Oversee and direct the planning, organization and implementation of case management plans.
- Participate in regular case management meetings.
- Liaise with community resources and encourage community involvement in programs, partnerships and program development.
- Oversee and support frontline staff in the planning, implementation and continued direction of all program areas involving assigned clients.
- Demonstrate an understanding of the psychological and social dynamics of working with individuals who have diverse needs and interests.
- Work with case management staff to ensure the referral of clients to appropriate agencies; develop and monitor all hostel related programs to ensure measurable outcome effectiveness.
- Receive and resolve all client and community complaints in dialogue with management as necessary and specifically in regard to this hostel.
- Ensure that a spiritual dynamic is included in all programming.
- Work with the Executive Director to ensure the St Catharines Booth Centre meets contractual, legal and internal accreditation standards.
- Responsible for assisting in client emergencies and records all incidents.
- Develop appropriate and therapeutic relationships with participants, act as a role model at all times as well as with their families/caregivers/staff as necessary to work towards developing positive and open communication.
- Evaluate client goals, outcomes and overall program effectiveness at regularly appointed intervals and ensure revision of program plans as necessary.
- Plan, develop and revise policies, protocols and day-to-day operating policies for all program areas in compliance with government and The Salvation Army Standards including accreditation requirements.

**Administrative Responsibilities**:

- Must have a thorough knowledge of office procedures and where to find supporting documents when asked. When new information/forms are received, all Binders and Manuals must be updated. Responsible for planning and organizing group events such as business meetings, retirements, and parties.
- Ensure all documentation and records are completed in an organized and timely manner, i.e., shift reports, intake, program evaluations, daily logs, the collection of data and incident reports, daily and monthly statistics and tracking staff hours and schedules.

**ORGANIZATIONAL RESPONSIBILITIES**:

- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled.
- Maintain information in confidence as required.
- Participate as an active and responsible team member.
- Participate in probationary and annual performance appraisal process.
- Provide necessary resources, supports and training to program staff.
- Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Participate in ongoing professional development and training.
- Adhere to all Salvation Army policies, directives, and operating guidelines.
- Provide a safe and healthy work and program environment for all employees, participants, students and/or volunteers.
- Ensure that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
- Ensure the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.
- Ensure steps in the Early and Safe Return to Work Program are followed as required.
- Treat the property of The Salvation Army with due care and caution.
- Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
- Assist all programs as needed in (i.e., staff coverage for program).
- Treat the property of The Salvation Army with due care and caution.

**Human Resources**:

- Participate in hiring, orientating, training, evaluating, rewarding, disciplining and terminating in consultation with the Executive Director or designate in compliance with Divisional and Territorial standards,
- Supervision, orientation, and evaluation of all front desk and case management staff.
- During shift, provide support and supervision of staff concerning crisis intervention, anger management as required to ensure the safety of r

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