Front Office Manager

1 week ago

St Albert, Canada Holiday Inn Express and Suites St Albert Full time

_**Come Join The Team**_

Holiday Inn Express and Suites St Albert is recruiting for a dynamic and high energy **Front Office Manager **position.

As the Front Office Manager who is a member of the team and leadership group, you will both understand and thrive in the execution of “ True Hospitality Service”. You are a professional, team-oriented, extremely results driven and possess excellent work ethics. The moment a guest steps into our hotel, you will be part of the experience of ensuring that they walk into a genuinely memorable experience.

You will deliver on this guest experience through managing all aspects of the front office and creating the warm atmosphere that makes our guests feel at home during their stay in the hotel.

Join our team and enjoy the many benefits that includes a competitive employee compensation package of between **$ 45,000 to $ 50,000 per year **dependent on experience. The package also includes company health benefits after 90 days, diverse work schedules, internal corporate career advancement opportunities and more.

If you are looking for a future career in the hospitality industry and you **LOVE **working with and serving people, then this position is for you

**JOB REQUIREMENTS**:

- The ability to lead by example the activities and responsibilities of the Front Office team
- Coach and teach team members on how to perform their duties according to the brand standards
- Create and provide a flawless onboarding process for Front Desk team members
- Carry out incentives and recognition programs based on performance and teamwork for Front Desk team members
- As a Guest facing leader, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
- Ensure your front office team delivers a great service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

**DUTIES**:
Proactively engaging with guests ahead of their arrival to ensure excellent overall satisfaction scores and feedback is received during and after their stay.

Leading the team in achieving brand standard goals metrics in all aspects

Responding to all reviews in a timely and professional manner

Having a pro-active approach to reaching goals; having the ability to foresee issues before they happen and have contingency plans in place.

Responsible for assisting with checking guests in and out of the hotel or covering shifts as needed during low occupancy or short staff situations.

Ensuring brand standards are followed at all times and resolving guest complaints, if they arise

Successfully using all platforms to maximize Guest satisfaction.

Ensures accounts receivable are up to date and direct billing accounts receive their invoices in a timely manner. Notify GM and accounting of any overdue AR accounts

Throughout your shift and your colleagues' shift, print updated guest arrivals, departure and in-room status lists and check all unresolved departures.

Ordering and inventory: ensure front desk and marketplace store are stocked according to occupancy level and submitting inventories at month end to accounting

Ahead of sold out days, ensure proper staffing levels are in place, sufficient items and inventory is in place, system is balanced and team members are supported to achieve perfect fills.

Ability to work closely with the GM, Maintenance, Housekeeping and Sales Department leaders in achieving excellent guest satisfaction, team morale and an overall fun and results driven work environment.

**APPLICABLE SKILLS**:

- **Proficiency in the Hotel computer system “Opera “ will be considered a definitive asset**:

- Have previous hotel experience, specifically in the rooms division and supervisory positions. Demonstrate supervisory skills; good judgment and common sense.
- Can lead by example, inspires and mentors colleagues to be the best versions of themselves
- Creates a healthy, motivating and fun work environment
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 ho

  • Front Office Manager

    4 weeks ago

    Prince Albert, Canada Comfort Inn Prince Albert Full time

    **THE OPPORTUNITY**: FRONT OFFICE MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Front of The House Manager

    4 weeks ago

    St. Albert, Canada Passionate Hospitality Group Ltd. Full time

    **Job description** **Front of the House Manager** we are looking for an authentic, highly organized and passionate person who wants to help create thoughtful memories and impactful moments with our team as well as our clients. - **Role & Responsibilities**_ Looking for an experienced Front of House Manager. In this role, you will oversee daily FOH...

  • Night Auditor/front Desk

    5 days ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Night Auditor **DEPARTMENT**: Front Desk **REPORTS TO**: Front Office Supervisor ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures...

  • Front of House Assistant

    5 days ago

    St. Albert, Canada City of St. Albert Full time

    **Cultivate your Career**: As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to...

  • Front of House Assistant

    2 weeks ago

    St. Albert, Canada City of St. Albert Full time

    **Cultivate your Career** As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 72,000 residents with high-quality programs and services and we are proud to contribute to...

  • Night Auditor/front Desk

    4 days ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Night Auditor **DEPARTMENT**: Front Desk **REPORTS TO**: Supervisors, General Manager and Assistant General Manager ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down...

  • Front Desk Agent

    2 weeks ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are...

  • Office Assistant

    5 days ago

    St. Albert, Canada Counselling Company Full time

    **Job Overview** **Responsibilities** - Greet and assist patients and visitors in a friendly and professional manner. - Manage incoming calls, schedule appointments, and maintain the office calendar. - Perform clerical duties including filing and data entry into JaneApp - Assist with patient check-in and check-out processes, ensuring all necessary paperwork...

  • Front Desk Agent/night Auditor

    6 days ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Frond Desk/Night Auditor **DEPARTMENT**: Front Desk **REPORTS TO**: Supervisors, General Manager and Assistant General Manager ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest...

  • Dental Administrator/ Office Manager

    7 days ago

    St. Albert, Canada Generations Family Dental Full time

    Overview: Generations Family Dental in St Albert are seeking an experienced and highly organized Administrator/ Office Manager to join our team. We are a busy practice that is very high on quality of patient care, friendly and kind communication to patients and colleagues and a very team oriented environment. **Responsibilities**: - Manage the front desk...

  • Front Store Manager in Training NL

    4 weeks ago

    St. John's, Canada Loblaw Companies Ltd - Head Office Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?This is a training position for selected spots in Newfoundland.SUMMARY:The Front Store Manager (FSM) is responsible for managing the overall Front Store's...

  • Front Desk Agent

    3 weeks ago

    St. Albert, Canada Best Western PLUS The Inn at St. Albert Full time

    **We are currently seeking a Front Desk Agent at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 75 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members like family, too. When you join...

  • Front Desk Agent

    3 days ago

    St. Albert, Canada Best Western PLUS The Inn at St. Albert Full time

    **We are currently seeking a Front Desk Agent at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 75 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members like family, too. When you join...

  • Front Office Assistant

    2 weeks ago

    St. Adolphe, Canada Gilles Lambert Pest Control Services Inc. Full time

    Due to the fast paced growth of our company we are seeking an Office Assistant / Data Entry clerk for the following duties: **Responsibilities**: - Answer phone line and direct caller to appropriate party - Booking appointments and diligently booking the follow-ups, with knowledge of Winnipeg & surrounding areas - New client’s inquiry calls and intake of...

  • Front of House Assistant

    3 days ago

    St. Albert, Canada City of St. Albert Full time

    Cultivate your Career As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and we are proud to contribute to making...

  • Chiropractic Office Assistant

    7 days ago

    St. Albert, Canada Brodeur Wellness Full time

    Chiropractic Office Assistant: Casual Confident individual needed to play an integral role in our office and provide excellent customer service to our patients and act as a strong support staff for our chiropractor, massage therapists, acupuncurists, and office manager. We are a thriving chiropractic office in St. Albert with a friendly family atmosphere....

  • Front of House Manager

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Boston Pizza International, Inc. (Calgary) Full time

    Front of House (FOH) ManagerA Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the...

  • Office Assistant

    2 weeks ago

    St. Albert, Canada St. Albert Family Resource Centre Full time

    #10A-215 Carnegie Drive, St. Albert, AB T8N 5B1 **POSITION**: Office Assistant/Volunteer Coordinator (18-month maternity leave position) **TYPE OF EMPLOYMENT**: Full-time (25 hours/week) **RESPONSIBLE TO**: Operations Manager - _________________________________ **Summary**: St. Albert Family Resource Centre is a non-profit organization serving families...

  • Office Manager/coach

    3 weeks ago

    St. Albert, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...

  • Night Auditor/front Desk Agent

    1 week ago

    St. Albert, Canada Best Western Plus The Inn at St. Albert Full time

    **We are currently seeking a full time Guest Service Agent/PT Night Auditor at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 70 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members...