Front Office Manager

3 weeks ago

St Albert, Canada Holiday Inn Express and Suites St Albert Full time

_**Come Join The Team**_

Holiday Inn Express and Suites St Albert is recruiting for a dynamic and high energy **Front Office Manager **position.

As the Front Office Manager who is a member of the team and leadership group, you will both understand and thrive in the execution of “ True Hospitality Service”. You are a professional, team-oriented, extremely results driven and possess excellent work ethics. The moment a guest steps into our hotel, you will be part of the experience of ensuring that they walk into a genuinely memorable experience.

You will deliver on this guest experience through managing all aspects of the front office and creating the warm atmosphere that makes our guests feel at home during their stay in the hotel.

Join our team and enjoy the many benefits that includes a competitive employee compensation package of between **$ 45,000 to $ 50,000 per year **dependent on experience. The package also includes company health benefits after 90 days, diverse work schedules, internal corporate career advancement opportunities and more.

If you are looking for a future career in the hospitality industry and you **LOVE **working with and serving people, then this position is for you

**JOB REQUIREMENTS**:

- The ability to lead by example the activities and responsibilities of the Front Office team
- Coach and teach team members on how to perform their duties according to the brand standards
- Create and provide a flawless onboarding process for Front Desk team members
- Carry out incentives and recognition programs based on performance and teamwork for Front Desk team members
- As a Guest facing leader, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
- Ensure your front office team delivers a great service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

**DUTIES**:
Proactively engaging with guests ahead of their arrival to ensure excellent overall satisfaction scores and feedback is received during and after their stay.

Leading the team in achieving brand standard goals metrics in all aspects

Responding to all reviews in a timely and professional manner

Having a pro-active approach to reaching goals; having the ability to foresee issues before they happen and have contingency plans in place.

Responsible for assisting with checking guests in and out of the hotel or covering shifts as needed during low occupancy or short staff situations.

Ensuring brand standards are followed at all times and resolving guest complaints, if they arise

Successfully using all platforms to maximize Guest satisfaction.

Ensures accounts receivable are up to date and direct billing accounts receive their invoices in a timely manner. Notify GM and accounting of any overdue AR accounts

Throughout your shift and your colleagues' shift, print updated guest arrivals, departure and in-room status lists and check all unresolved departures.

Ordering and inventory: ensure front desk and marketplace store are stocked according to occupancy level and submitting inventories at month end to accounting

Ahead of sold out days, ensure proper staffing levels are in place, sufficient items and inventory is in place, system is balanced and team members are supported to achieve perfect fills.

Ability to work closely with the GM, Maintenance, Housekeeping and Sales Department leaders in achieving excellent guest satisfaction, team morale and an overall fun and results driven work environment.

**APPLICABLE SKILLS**:

- **Proficiency in the Hotel computer system “Opera “ will be considered a definitive asset**:

- Have previous hotel experience, specifically in the rooms division and supervisory positions. Demonstrate supervisory skills; good judgment and common sense.
- Can lead by example, inspires and mentors colleagues to be the best versions of themselves
- Creates a healthy, motivating and fun work environment
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 ho

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