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Automotive Service Manager

2 months ago

Ottawa, Ontario, Canada Otto's Service Centre Ltd. Full time
Job Title: Automotive Service Manager

We are seeking an experienced Automotive Service Manager to join our team at Otto's Service Centre Ltd. The successful candidate will be responsible for leading our service department, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities:
  • Lead and manage the service department, ensuring efficient operations and high-quality customer service.
  • Develop and implement strategies to increase customer satisfaction, loyalty, and retention.
  • Manage and control departmental budgets, ensuring profitability and cost-effectiveness.
  • Recruit, train, and develop a high-performing team of service technicians and advisors.
  • Collaborate with other departments to ensure seamless customer experience and drive business growth.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements.
Requirements:
  • 5+ years of experience in a service management role, preferably in the automotive industry.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.