Store Operations Manager

4 days ago


Newmarket, Ontario, Canada Vodafone New Zealand Limited Full time
About the Role

We're seeking a highly skilled and motivated Store Operations Manager to join our Frontline team at One New Zealand. As a key member of our retail team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Support the Retail Lead in leading a team of Customer Champions to achieve sales targets and provide outstanding customer service.
  • Work closely with the Retail Lead, Area Lead, Market Lead, and HRBP to ensure employee resource requirements are met, including roster creation.
  • Ensure customers are completely satisfied with their One New Zealand Retail experience, meeting or exceeding their needs and expectations.
  • Deliver sales numbers and work closely with the Retail Lead and Talent Acquisition team to recruit new team members.
  • Ensure the growth and development of your team in conjunction with the Retail Lead and Enablement team.
  • Work with the Retail Lead to ensure the operational running of the store.
Requirements
  • Preferred retail or telecommunications experience.
  • Experience working to sales targets.
  • Strong customer service or complaints management experience.
  • At least 6-12 months of experience coaching, mentoring, or managing others.
  • Comfortable working rotational shifts, including evenings and weekends.

Please note that this role is based at our Westfield Newmarket store in Auckland. Your roster will include Thursday and Friday late nights, weekends, and public holidays.



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