Gucci Team Support Specialist

1 month ago

Toronto, Ontario, Canada Gucci America Inc. Full time

Position Overview

Role Objective

As a Team Support Specialist at Gucci, your primary responsibility will be to deliver comprehensive assistance to both front and back of house teams, engaging in various sales support, point-of-sale (POS) operations, inventory management, stock processing, and administrative duties.

You will embody the role of a 'Gucci Ambassador', upholding the brand's core values and enhancing the luxury client experience through your passion for the brand.

The ideal candidate will demonstrate a positive demeanor, outstanding communication abilities, and a genuine enthusiasm for the Gucci brand.

Core Responsibilities

Sales Assistance

  • Act as a welcoming presence for all clients entering the store, guiding them to available Client Advisors;
  • Collaborate with the team to ensure an exceptional client experience during the selling process;
  • Aid Client Advisors in preparing for VIP client meetings, managing consignments, and finalizing transactions;
  • Provide support in dressing rooms for both Client Advisors and clients;
  • Handle phone inquiries with a high level of professionalism;
  • Assess client needs to direct them to the appropriate department;
  • Engage with clients to enhance their shopping experience.

POS Operations

  • Assist with the packing and payment procedures;
  • Manage store transfer requests, charge sends, and product inquiries;
  • Ensure accurate collection of client data necessary for transaction completion, following up on any missing information.

Inventory Management

  • Support sales staff in retrieving various styles and sizes from inventory;
  • Participate in store cycle counts and scheduled inventories, collaborating with the Store Director/Team Manager – Operations.

General Duties

  • Forward all return and exchange documentation to the on-duty management for necessary signatures;
  • Maintain knowledge of all Gucci products and company policies, particularly regarding credit, sales, and customer service.

Essential Qualifications

  • Bachelor's Degree preferred;
  • Minimum of 2 years of experience in luxury retail, hospitality, or customer service sectors;
  • Familiarity with POS systems is advantageous;
  • Exceptional interpersonal and communication skills;
  • Strong understanding of customer service priorities;
  • Ability to manage multiple tasks with keen attention to detail;
  • Proficient in Microsoft Word and Outlook;
  • Flexibility to accommodate a retail schedule, including evenings, weekends, and holidays.

Key Principles for Effective Work

  • Approach the role with a Client-Centric mindset;
  • Foster a collaborative environment that promotes Connected and Efficient working methods;
  • Embrace Creative Thinking to tackle challenges innovatively;
  • Exhibit a sense of ownership through actions and decisions.

Behavioral Attributes to Enhance Performance

Explore

Considerate Thinker

  • Understands the broader context and how individual actions affect the organization.

Solutions Innovator

  • Proactively seeks new methods and combines ideas to develop effective solutions.

Deliver

Accountable Performer

  • Demonstrates a commitment to achieving results and taking responsibility for actions.

Agile Advocate

  • Motivated by urgency, encourages change, and takes calculated risks to achieve objectives.

Connect

Relationship Builder

  • Fosters trust-based relationships and promotes teamwork.
  • Adapts communication style for maximum impact.

People Empowerer

  • Encourages autonomy and values individual expression, recognizing each person's uniqueness.

Build

Lifelong Learner

  • Self-aware and eager to learn, actively seeks feedback for continuous improvement.

Talent Developer

  • Provides constructive feedback and supports others in reaching their full potential.

Work Authorization

  • Candidates must possess the necessary work authorization to be employed in the United States.

Commitment to Accessibility

Gucci is dedicated to fostering a culture of inclusivity and accessibility throughout the employee lifecycle. We encourage candidates who require reasonable accommodations during the application or interview process to reach out to us.

Equal Opportunity Employer

Job Type

Fixed Term

Schedule

Full-time

Organization

Gucci America Inc.

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