Gucci Client Advisor
2 days ago
Job Summary
The Gucci Client Advisor is a key role within our team, responsible for delivering exceptional customer service and driving sales growth. As a representative of Gucci America Inc., you will be the face of our brand, promoting our luxury products and values to clients.
Key Responsibilities
- Meet and exceed monthly and seasonal sales targets, developing and enhancing business relationships with clients.
- Provide personalized service, demonstrating a deep understanding of Gucci products, history, and heritage.
- Drive individual KPI goals, ensuring the highest level of customer service and quality of sales.
- Capture meaningful customer data, using CRM tools to build relationships and personalize future client development opportunities.
- Maintain accurate and organized client records, contacting clients regularly and providing follow-up on sales or client requests.
- Stay up-to-date on fashion trends and luxury market developments, sharing knowledge with clients and providing advice on general trends.
- Work collaboratively with colleagues, fostering open communication and contributing to a positive working environment.
- Maintain store security standards, ensuring the safety of customers, colleagues, and merchandise.
- Contribute to visual merchandising, upholding Gucci visual standards.
- Adhere to company policies and procedures.
Requirements
- Bachelor's Degree preferred.
- 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to drive results, build relationships, and communicate effectively.
- Excellent communication and organizational skills.
- Accuracy and attention to detail.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-paced environment and adapt to different customers.
- High flexibility and ability to work a flexible schedule, including evenings, weekends, and holidays.
Ways of Working
- Execute the role's mission with a client-centric mindset.
- Approach activities and relationships with a collaborative and innovative mindset.
- Be creative and approach challenges with an innovative mindset.
- Demonstrate ownership and accountability through thoughts, actions, and behaviors.
Behaviors to Amplify What We Do
- Explore
- Considerate Thinker
- Solutions Developer
- Deliver
- Accountable Achiever
- Agile Advocate
- Connect
- Connection Builder
- People Enabler
- Build
- Continuous Learner
- Talent Builder
Work Authorization
Qualified candidates must have the proper work authorization to work in Canada.
Accessibility
Gucci America Inc. is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle. If you require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at.
Job Type
Regular
Start Date
Schedule
Full time
Organization
Gucci America Inc.
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