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Bilingual Customer Support Specialist
3 months ago
Position Overview:
We are seeking dedicated bilingual professionals fluent in French and English to deliver exceptional customer support for a leading Roadside Assistance service. This remote opportunity allows for flexible scheduling, enabling you to work at your convenience, including weekends.
About the Role:
As a member of our team, you will utilize the Arise Platform, an innovative online portal that connects you with remote customer service roles for well-known brands. This platform empowers you to provide top-notch customer support from the comfort of your home, allowing you to save on commuting costs and time.
Key Responsibilities:
- Deliver bilingual support (English/French) to customers and partners through outbound communication.
- Facilitate agreeable service rates for assistance provided.
- Ensure a smooth and compassionate customer experience.
- Collect and verify all necessary information from customers.
- Document issues, resolutions, and follow-up actions accurately.
- Resolve customer inquiries efficiently on the first contact.
Qualifications:
To thrive in this role, you should be self-driven, possess excellent problem-solving abilities, and demonstrate patience and empathy in challenging situations. Strong written, verbal, and listening skills are essential. You must be capable of providing knowledgeable and friendly service while effectively managing multiple systems.
Additional Information:
No formal degree is required for this work-from-home opportunity, making it ideal for individuals eager to take charge of their professional journey. You can either establish your own customer support business or work as an agent for an existing Service Partner on the platform. Prior to engaging with a client opportunity, candidates must complete a series of assessments and a virtual certification course.
About Arise:
Arise connects home-based businesses with prestigious Fortune 500 clients through a virtual platform. You choose the support opportunities that align with your skills and create your own schedule from home.
Note: This is not an employment offer but an opportunity to enter into a business-to-business relationship with Arise.
