Head of Technology, Tim Hortons, Canada
1 day ago
About Restaurant Brands International:
Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees, and communities for decades.
At RBI, we recognize that our guests no longer only make food decisions based on the food itself, but rather the entire experience surrounding the meal. That experience is becoming increasingly digital. We create innovative products and technologies to deliver digital consumer experiences that enhance guest interactions with our brands.
Job Summary:
We are seeking a highly skilled and experienced technology leader to join our team as the Head of Technology, Tim Hortons. The successful candidate will be responsible for leading our technology teams, including engineering, design, QA, restaurant technology, and advanced analytics. The ideal candidate will have a strong track record of managing high-scale, consumer-facing digital technologies and will be able to drive business strategies and outcomes.
Key Responsibilities:
- Lead technology teams in their day-to-day operations, supervising heads of departments, and setting performance goals.
- Help define and advance an internal Tim Hortons engineering- and advanced analytics-forward culture and strategy.
- Enable teams to drive product execution to enable Tim Hortons to serve guests daily through in-restaurant technology solutions like point of sale, digital menu boards, network, Kiosks, etc., and also integrated digital technologies like delivery, Mobile order and Pay, etc.
- Align with key Franchisees in the technology forum to ensure technology direction before executing projects.
- Collaborate with multiple business and technical teams to define and deliver complex customer-facing solutions and advance partnerships, technology platforms, and external relationships.
- Provide technical guidance and oversight on triaging, troubleshooting, and resolving high-severity production issues.
- Actively track and report progress to senior stakeholders on progress and value delivered.
- Conduct technical reviews of products and solutions to evaluate their applicability for both internal teams, franchisees, and consumers.
- Develop, track, and control annual capital and operating budgets and technical spend for purchasing tools, staffing, and ensuring effective operations.
Requirements:
- 8+ years in a Senior Management role.
- A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace.
- A Bachelor's Degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business; Master or PhD is a plus.
- Experience and ability to provide exceptional leadership to a diverse technology team (designers, engineers, and data scientists) and to build enthusiastic, high-performing teams across multiple specializations while focusing on tactical and strategic issues.
- Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities.
- Experience in driving large-scale change across multiple lines of business in a global organization.
- Strong organization, analytical, and problem-solving skills with an end-user focus.
- Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information.
- Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences.
- Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects.
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Toronto, Ontario, Canada Restaurant Brands International Inc Full timeAbout Restaurant Brands InternationalRestaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING,...
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Chief Technology Officer, Tim Hortons
2 weeks ago
Toronto, Ontario, Canada Restaurant Brands International Inc Full timeAbout Restaurant Brands InternationalRestaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING,...
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Chief Technology Officer, Tim Hortons
2 weeks ago
Toronto, Ontario, Canada Restaurant Brands International Inc Full timeAbout Restaurant Brands InternationalRestaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING,...
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2 weeks ago
Toronto, Ontario, Canada Restaurant Brands International Inc Full timeAbout Restaurant Brands InternationalRestaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING,...
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