Senior Customer Support Specialist

1 month ago

Vancouver, British Columbia, Canada Pixieset Full time
{"Role Overview": "

At Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers, ensuring their success and satisfaction with our platform.

", "Key Responsibilities": "
  • Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns.
  • Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience.
  • Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform.
  • Contribute to shaping our Customer Support processes and team culture, fostering an environment of kindness, respect, and continuous improvement.
  • Assist in creating and editing knowledge base articles, internal resources, etc. to provide authentic and empathetic support, empowering users to navigate our platform confidently.
  • Act as a brand ambassador, embodying a genuine belief in the value of Pixieset and approaching every interaction with curiosity and dedication, ensuring users receive exceptional support.
", "Requirements": "
  • 3+ years of customer service / support experience.
  • Mentorship experience.
  • Tech savvy and eager to learn all the intricacies of Pixieset.
  • Excellent written communication skills with a passion for crafting engaging and accurate content.
  • Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions.
  • Strong prioritization and time management skills, with the ability to seamlessly switch between tasks.
  • Patient, empathetic, and collaborative.
  • Familiar with professional photography workflow and software.
", "What We Offer": "
  • Hybrid work environment (2 in-office days per week).
  • 4 weeks of annual vacation.
  • 3% RRSP matching.
  • $2,000 annual health & lifestyle spending account.
  • $1,000 annual education budget.
  • $1,000 annual charitable donation matching.
  • Comprehensive benefits: extended health, critical illness, long-term disability, and life insurance.
  • Company-issued MacBook and a one-time $500 home office budget.
  • Anniversary rewards and a complimentary Pixieset premium account.
  • Engaging team-building activities and company-wide events.
", "Working at Pixieset": "

We're passionate about technology and providing simple solutions to complex challenges. Our culture is dynamic, collaborative, and encourages continuous learning and growth. Ideas and feedback are always welcomed and employees are encouraged to share their skills and knowledge with the team.

", "About Pixieset": "

We're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. Our platform allows users to easily create and share stunning online galleries, sell their finished work, build an online presence, and manage their business.

", "Certifications": "

We are proud to be certified as a Great Place to WorkTM, Best Workplace in TechnologyTM, and Best Workplace for InclusionTM.

", "Language": "English"}

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