Senior Customer Support Specialist

4 weeks ago

Vancouver, British Columbia, Canada Pixieset Full time

{"Role Overview": "As a Senior Customer Support Specialist at Pixieset, you will play a pivotal role in delivering exceptional support to our customers. With a passion for helping others, you will be the face of our company, providing timely assistance with product inquiries, troubleshooting bugs, and ensuring the success of our customers.

" + "Key Responsibilities": "

* Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns
* Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience
* Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform
* Contribute to shaping our Customer Support processes and team culture, fostering an environment of kindness, respect, and continuous improvement
* Assist in creating and editing knowledge base articles, internal resources, etc. to provide authentic and empathetic support, empowering users to navigate our platform confidently
* Act as a brand ambassador, embodying a genuine belief in the value of Pixieset and approaching every interaction with curiosity and dedication, ensuring users receive exceptional support
" + "Requirements": "

* 3+ years of customer service / support experience
* Mentorship experience
* Tech savvy and eager to learn all the intricacies of Pixieset
* Excellent written communication skills with a passion for crafting engaging and accurate content
* Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions
* Strong prioritization and time management skills, with the ability to seamlessly switch between tasks
* Patient, empathetic, and collaborative
* Familiar with professional photography workflow and software - asset
" + "What We Offer": "

* Hybrid work environment (2 in-office days per week)
* 4 weeks of annual vacation
* 3% RRSP matching
* $2,000 annual health & lifestyle spending account
* $1,000 annual education budget
* $1,000 annual charitable donation matching
* Comprehensive benefits: extended health, critical illness, long-term disability, and life insurance
* Company-issued MacBook and a one-time $500 home office budget
* Anniversary rewards and a complimentary Pixieset premium account
* Engaging team-building activities and company-wide events
" + "Working at Pixieset": "

We're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. We offer a unique all-in-one platform that allows users to easily create and share stunning online galleries, sell their finished work, build an online presence, and manage their business.

Our culture is dynamic, collaborative, and encourages continuous learning and growth. Ideas and feedback are always welcomed and employees are encouraged to share their skills and knowledge with the team. We value dedication, innovation, and teamwork, and we are passionate about technology and providing simple solutions to complex challenges.

As a member of our team, you will have the opportunity to work on exciting projects, collaborate with talented and passionate individuals, and make a real impact on the success of the company as we execute our ambitious product roadmap.

We are proud to be certified as a Great Place to WorkTM, Best Workplace in TechnologyTM, and Best Workplace for InclusionTM. We love what we do, and we love the people we work with. Our commitment to a diverse and inclusive workplace is one of our keys for success. We believe that talent is talent and having many different perspectives, backgrounds, and experiences makes for a stronger team, product, and company.

For more information on Pixieset, please visit our careers page and follow us on Facebook.
"}

  • Caregiver - Senior Care Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Sunrise Senior Living Full time

    Senior Care SpecialistAt Sunrise Senior Living, we're passionate about providing exceptional care and services to our residents. As a Senior Care Specialist, you'll play a vital role in delivering high-quality care and support to our seniors.Build meaningful relationships with our residents and their families, providing assistance with daily living...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixieset Full time

    Senior Customer Support SpecialistAt Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers.Key ResponsibilitiesProvide high-quality and efficient...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixieset Full time

    Senior Customer Support SpecialistAt Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers.Key ResponsibilitiesProvide high-quality and efficient...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixieset Full time

    Senior Customer Support SpecialistAt Pixieset, we're passionate about delivering exceptional support to our customers. As a Senior Customer Support Specialist, you'll play a pivotal role in helping us achieve this goal.Key ResponsibilitiesProvide high-quality support to customers through chat and email, delivering prompt and effective solutions to their...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixieset Full time

    Senior Customer Support SpecialistAt Pixieset, we're passionate about delivering exceptional support to our customers. As a Senior Customer Support Specialist, you'll play a pivotal role in helping us achieve this goal.Key ResponsibilitiesProvide high-quality support to customers through chat and email, delivering prompt and effective solutions to their...

  • RN - Senior Care Specialist

    1 month ago

    Vancouver, British Columbia, Canada Sunrise Senior Living Full time

    Job Title: RN - Senior Care SpecialistAt Sunrise Senior Living, we are committed to providing high-quality care to our residents. As a RN - Senior Care Specialist, you will play a vital role in ensuring the overall well-being of our residents.Responsibilities:Conduct regular wellness visits for all residents to assess their health and identify any potential...

  • RN - Senior Care Specialist

    1 month ago

    Vancouver, British Columbia, Canada Sunrise Senior Living Full time

    Job Title: RN - Senior Care SpecialistAt Sunrise Senior Living, we are committed to providing high-quality care to our residents. As a RN - Senior Care Specialist, you will play a vital role in ensuring the overall well-being of our residents.Responsibilities:Conduct regular wellness visits for all residents to assess their health and identify any potential...

  • Senior Customer Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Dapper Labs Full time

    Customer Support SpecialistDapper Labs is seeking a skilled Customer Support Specialist to join our Global Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our users, helping them navigate our Dapper Wallets and collectible experiences.Key Responsibilities:Provide timely and effective support to...

  • Senior Customer Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixieset Full time

    {"Role Overview": "At Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers, ensuring their success and satisfaction with our platform.",...

  • Senior Customer Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixieset Full time

    {"Role Overview": "At Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers, ensuring their success and satisfaction with our platform.",...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixieset Full time

    {"Role Overview": "At Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers, ensuring their success and satisfaction with our platform.", "Key...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixieset Full time

    {"Role Overview": "At Pixieset, we're dedicated to providing photographers and creative professionals with the tools they need to showcase their talent and grow their business. As a Senior Customer Support Specialist, you'll play a pivotal role in supporting and delighting our customers, ensuring their success and satisfaction with our platform.", "Key...

  • Senior Customer Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Dapper Labs Full time

    About the RoleWe're seeking a highly skilled and experienced customer support professional to join our Global Support team at Dapper Labs. As a Senior Customer Support Agent, you will be responsible for providing world-class support to our customers, helping them to resolve issues and achieve their goals.Key ResponsibilitiesProvide exceptional customer...

  • Senior Customer Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Dapper Labs Full time

    About the RoleWe're seeking a highly skilled and experienced customer support professional to join our Global Support team at Dapper Labs. As a Senior Customer Support Agent, you will be responsible for providing world-class support to our customers, helping them to resolve issues and achieve their goals.Key ResponsibilitiesProvide exceptional customer...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Dapper Labs Full time

    About the RoleDapper Labs is seeking a highly skilled and experienced customer support professional to join our Global Customer Support team. As a Senior Customer Support Agent, you will be responsible for providing world-class support to our users, helping them navigate our suite of products and services.Key ResponsibilitiesProvide prompt and effective...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Dapper Labs Full time

    About the RoleDapper Labs is seeking a highly skilled and experienced customer support professional to join our Global Customer Support team. As a Senior Customer Support Agent, you will be responsible for providing world-class support to our users, helping them navigate our suite of products and services.Key ResponsibilitiesProvide prompt and effective...

  • Customer Support Expert

    3 weeks ago

    Vancouver, British Columbia, Canada Pixieset Full time

    Customer Support RolePixieset is seeking a skilled Customer Support Specialist to join our team. As a Senior Customer Support Specialist, you will play a pivotal role in supporting and delighting our customers.Our customer base is growing rapidly, and we need someone who can provide timely assistance with product inquiries, troubleshoot bugs, and ensure the...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Customer Support SpecialistEightSix Network is seeking a highly skilled and customer-focused Customer Support Specialist to join their team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Rewind Software Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Rewind Software. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with the highest level of care and attention.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Rewind Software Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Rewind Software. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive experience for our customers.Key...