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Customer Service Representative

1 month ago

Welland, Ontario, Canada Savers Value Village Full time

About Us

Savers / Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.

Our Business Model

We operate a unique business model that redirects billions of pounds of used items away from landfills and onto our store racks and shelves for reuse. We purchase these items directly from local nonprofit organizations, providing them with valuable funding for their community-based programs and services.

Our Brands

We operate under several brands, including Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

About the Role

We are seeking a Customer Service Associate to create an exceptional experience for our customers, donors, and team members. As a Customer Service Associate, you will be the face of our brand, providing excellent customer service and ensuring a positive shopping experience.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and making purchases.
  • Process transactions, handle returns and exchanges, and maintain a clean and organized store environment.
  • Work collaboratively with the sales team to achieve sales goals and promote a positive store culture.

What We Offer

We offer a comprehensive onboarding and training program, as well as opportunities for career growth and development. Our benefits package includes extended health care plans, company-paid life and AD&D insurance, a group registered retirement savings plan, paid time off, and mental health services.

Our Commitment to Accessibility

We are committed to fair and accessible employment practices, and will accommodate people with disabilities during the recruitment, assessment, and hiring process.