Customer Service Representative
3 weeks ago
Job Summary
The Member Service Representative plays a vital role in providing exceptional customer service to our Members. This includes handling inquiries, resolving issues, and promoting our financial services to meet their needs.
Key Responsibilities
- Provide accurate and timely information to Members regarding their accounts and services.
- Handle Member requests for deposits, withdrawals, transfers, and other basic transactions.
- Promote our credit union's products and services to Members, identifying opportunities to increase their financial well-being.
- Responsible for balancing daily cash and ensuring the accuracy of all transactions.
- Prepare and audit reports, status checks, and internal accounting reports as required.
- Identify opportunities to develop business within the community and attract new Members.
Qualifications
- High School Diploma or equivalent (Post-Secondary School Preferred)
- Cash handling experience
- Experience assisting Members in a bank or credit union for a minimum of 2 years considered an asset
- Previous experience with sales is considered an asset
About Us
PennFinancial Credit Union is committed to providing exceptional service to our Members. We strive to create a culture of innovation and excellence in all aspects of our business.
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