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Strategic Enterprise Account Executive

2 months ago

Toronto, Ontario, Canada Deliverect Full time
About Deliverect
Deliverect is a rapidly growing global SaaS company, leading the charge in providing innovative technological solutions for the hospitality and Q-commerce sectors. Our mission is to equip driven individuals with the expertise and insights necessary to positively influence business outcomes while advancing their professional journeys within a larger purpose.
Omnichannel Solutions
Our omnichannel platform is the backbone of order management for fast-paced environments, ensuring smooth interactions for businesses and their clientele. With real-time analytics and insights, our adaptable solutions cater to a diverse range of businesses in the hospitality and Q-commerce industries, including restaurants, delivery services, grocery outlets, and beyond. With Deliverect, businesses not only endure but flourish in a constantly evolving global market.
Benefits of Our Solutions
Our thoughtfully designed solutions offer numerous advantages:
Increased Revenue: We act as a catalyst for businesses, helping them broaden their customer reach, speed up order processing, and enhance delivery times.
Streamlined Operations: As experts in optimizing business processes, we improve overall efficiency while lowering operational expenses.
Enhanced Customer Experience: Deliverect enables businesses to provide quicker delivery and a smooth ordering process, leading to exceptional customer satisfaction.
Our Team and Values
As we expand globally across key regions, Deliverect is driven by ambition and respect. Our close-knit team is dedicated to continuous improvement and personal development. Guided by core values of ownership, collaboration, and learning, we create an environment where individuals can tackle challenges and cultivate resilience. Our culture is deeply rooted in our growth story, emerging from our origins as a Belgian startup. Together, we have transformed into a significant player in the tech industry, leaving a positive mark on our clients and the communities we serve.
Focus on Growth
Meet the Growth team at Deliverect—a group of passionate and experienced professionals dedicated to elevating our clients' success. We understand the shifting landscape of business needs and proactively engage with our clients to provide essential support. Think of us as your growth partners, committed to ensuring that every business maximizes the potential of our platform's features.
Your Role
Deliverect is witnessing impressive regional growth, and we are in search of a strategic and relationship-oriented Enterprise Account Manager to develop long-lasting partnerships with our key clients. Utilizing your strong analytical and interpersonal skills, you will manage a portfolio of enterprise clients in the Quick Service Restaurants and E-commerce sectors, fostering deeper connections and identifying new revenue opportunities within existing accounts. As a trusted advisor, you will significantly influence Deliverect's success and guide our enterprise clients across North America.
Daily Responsibilities
  • Analyze operational challenges faced by enterprise clients, using your analytical skills to pinpoint inefficiencies and devise tailored solutions to enhance workflow and integrate Deliverect's offerings.
  • Oversee the onboarding process for new clients, ensuring a seamless transition and delivering compelling value propositions that align with client objectives.
  • Build enduring relationships with clients through open communication and proactive engagement, leveraging your interpersonal skills to foster trust and exceed expectations.
  • Collaborate with internal teams, including Account Management, Product, Customer Success, Marketing, and Technical Support, to address client needs comprehensively and develop innovative strategies that align with client goals.
  • Identify upselling opportunities and promote the adoption of innovative products to drive revenue growth, utilizing data-driven insights to recognize unmet needs and propose tailored solutions.
  • Advocate for Deliverect's product internally, serving as the voice of the customer and participating in discussions to ensure continuous improvement aligns with client expectations.
  • Gain a thorough understanding of Multi-Brand and Virtual Brand operations, using your industry expertise to customize solutions that optimize efficiency and maximize value.
  • Empower clients through comprehensive product training, creating engaging training materials and conducting hands-on sessions to help clients fully leverage Deliverect's offerings.
Your Qualifications
  • 3+ years of experience in Enterprise Account Management or a similar role, with a proven track record of managing complex client relationships and driving business growth.
  • In-depth knowledge of the hospitality industry, including operational trends and challenges faced by restaurant chains and multi-brand operators.
  • Proficiency in industry-standard tools such as HubSpot/Salesforce, Zendesk, and Planhat for efficient account management and strategic decision-making.
  • KPI-driven mindset focused on achieving targets and leveraging data analytics for continuous improvement.
  • Exceptional communication skills with a customer-centric approach, actively listening to client needs and fostering strong relationships.
  • Strong interpersonal skills and determination to succeed, demonstrating resilience and adaptability in a dynamic environment.
  • Ability to manage competing priorities effectively while maintaining high-quality work under pressure.
  • Energetic and hands-on approach with a passion for Deliverect products, eager to tackle complex challenges and drive growth through impactful client interactions.
Additional Information
  • This is a full-time, hybrid role requiring a mix of in-office and remote work.
  • Candidates must demonstrate strong English language skills, both written and verbal.
  • We value a fast-paced, competitive environment and seek individuals who are motivated, independent, and committed to achieving shared goals.
Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we are not just looking for employees; we seek dynamic individuals who thrive in a fast-paced SaaS environment. We are driven by perceptive, ambitious, and determined professionals who turn challenges into opportunities for innovation.