Current jobs related to Customer Service Agents - Ottawa, Ontario - AppleOne

  • Customer Experience Agent

    2 months ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Silver Hotel Group. As a Guest Service Agent, you will be responsible for providing exceptional service to our hotel guests, ensuring a positive and memorable experience.Key ResponsibilitiesProvide warm and friendly service to guests, responding to their...

  • Customer Experience Agent

    2 months ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Silver Hotel Group. As a Guest Service Agent, you will be responsible for providing exceptional service to our hotel guests, ensuring a positive and memorable experience.Key ResponsibilitiesProvide warm and friendly service to guests, responding to their...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada EXPRESS SMILE CARE INC Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team at EXPRESS SMILE CARE INC as a Customer Service Agent.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada EXPRESS SMILE CARE INC Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team at EXPRESS SMILE CARE INC as a Customer Service Agent.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    5 days ago

    Ottawa, Ontario, Canada Taxi Livriris Ontario Full time

    Job Title: Call Centre AgentJob Summary: We are seeking a skilled Call Centre Agent to join our team at Taxi Livriris Ontario. As a Call Centre Agent, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide language...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada BBE Full time

    Job Title: Customer Service AgentJob Summary: We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at BBE. As a Customer Service Agent, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada BBE Full time

    Job Title: Customer Service AgentJob Summary: We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at BBE. As a Customer Service Agent, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada EXPRESS SMILE CARE INC Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at EXPRESS SMILE CARE INC.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada EXPRESS SMILE CARE INC Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at EXPRESS SMILE CARE INC.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada EXPRESS SMILE CARE INC Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at EXPRESS SMILE CARE INC.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada EXPRESS SMILE CARE INC Full time

    Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at EXPRESS SMILE CARE INC.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Guest Service Agent

    4 weeks ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Towne Place Suites in Kanata. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesProvide warm and friendly service to guests, responding...

  • Guest Service Agent

    4 weeks ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Towne Place Suites in Kanata. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesProvide warm and friendly service to guests, responding...

  • Guest Services Agent

    4 weeks ago

    Ottawa, Ontario, Canada Accor Full time

    Job Title: Guest Services AgentAccor is seeking a Guest Services Agent to join our team at the Fairmont Chateau Laurier in Ottawa. As a Guest Services Agent, you will be responsible for providing exceptional service to our internal and external guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide outstanding service to guests,...

  • Guest Services Agent

    4 weeks ago

    Ottawa, Ontario, Canada Accor Full time

    Job Title: Guest Services AgentAccor is seeking a Guest Services Agent to join our team at the Fairmont Chateau Laurier in Ottawa. As a Guest Services Agent, you will be responsible for providing exceptional service to our internal and external guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide outstanding service to guests,...

  • Service Express Agent

    4 weeks ago

    Ottawa, Ontario, Canada Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Express Agent to join our team at The Westin Ottawa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAnswer and respond to guest inquiries, requests, and...

  • Service Express Agent

    4 weeks ago

    Ottawa, Ontario, Canada Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Express Agent to join our team at The Westin Ottawa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAnswer and respond to guest inquiries, requests, and...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Randstad Full time

    Grow Your Customer Service Skills with RandstadWe are seeking a highly motivated and customer-focused Bilingual Contact Centre Agent to join our team in Ottawa. As a key member of our team, you will provide exceptional customer service to clients over the phone and via other communication channels.About the RoleIn this role, you will have the opportunity...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Randstad Full time

    Grow Your Customer Service Skills with RandstadWe are seeking a highly motivated and customer-focused Bilingual Contact Centre Agent to join our team in Ottawa. As a key member of our team, you will provide exceptional customer service to clients over the phone and via other communication channels.About the RoleIn this role, you will have the opportunity...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Full time

    Bilingual Claims Agent OpportunityWe are seeking a skilled Bilingual Claims Agent to join our team in Ottawa. As a Bilingual Claims Agent, you will be responsible for handling customer inquiries and resolving claims in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve claims in a timely and professional...

Customer Service Agents

2 months ago

Ottawa, Ontario, Canada AppleOne Full time

Position Overview
We are seeking dedicated Customer Service Agents to provide exceptional support to our clients. This role is essential in connecting individuals with the necessary information and referrals, ensuring a swift and satisfying experience.


Department Insight
This position serves as a vital front-line support service, focusing on expanding channels and services to facilitate access to resources from a unified source.


Role Summary
As a Bilingual Support Representative, your primary responsibility will be to deliver outstanding customer service to incoming clients. You will significantly enhance the customer experience by ensuring high-quality interactions and addressing concerns effectively in a dynamic, fast-paced environment.


Typical Responsibilities

  • Efficiently handle phone calls to meet targets while adhering to quality standards.
  • Understand and comply with relevant policies and procedures to provide excellent service.
  • Maintain commitment to work schedules to support team goals effectively.
  • Engage with callers, clients, and colleagues in a respectful and professional manner to foster a positive work environment.

Qualifications

  • Strong passion for delivering superior customer service with a focus on resolving inquiries in a single interaction.
  • Excellent listening and verbal communication skills, demonstrating a genuine desire to assist others.
  • Self-motivated individual who takes initiative to find solutions while maintaining attention to detail.
  • Able to work both independently and collaboratively in a team setting, adapting to changes as needed.
  • Experience in a metrics-driven environment, focusing on call quality and productivity.
  • Proven multitasking abilities with a keen eye for detail, consistently following established procedures.
  • Strong verbal and written communication skills are essential.
  • Good analytical skills and technical proficiency with various computer applications.

Education and Experience Requirements

  • High school diploma or GED equivalent, subject to standardized testing.
  • A minimum of one year of experience in a similar capacity.
  • Basic computer skills and familiarity with standard office equipment.
  • Understanding of call control principles and customer situational judgment.

Additional Information

  • Must obtain Federal Reliability Security Clearance.
  • Must be available to work flexible hours.

What We Offer
We appreciate your contributions, enabling us to continually improve our services.

  • Competitive salaries based on market standards.
  • Comprehensive benefits package.
  • Three weeks of paid vacation.
  • Group Retirement Savings Plan.
  • Employee appreciation initiatives.