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Software Technical Support Specialist

2 months ago


Toronto, Ontario, Canada NP Financial Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at NP Financial. As a Technical Support Analyst, you will play a critical role in providing exceptional support to our users, ensuring they have a seamless experience with our software applications.

Key Responsibilities
  • Education and Experience
    • Bachelor's degree in a relevant field or equivalent experience
  • Technical Support
    • Respond to users experiencing difficulties with computer systems and software applications
    • Provide expert advice and training to users in response to identified difficulties
    • Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts
  • Collaboration and Innovation
    • Participate in the redesign of software applications and other technical solutions
    • Work closely with cross-functional teams to identify and implement process improvements
  • Equipment Setup and Maintenance
    • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software
  • Work Environment
    • Permanent full-time position
    • English language required
    • 30-40 hours per week