Hotel Operations Manager

2 months ago

Thunder Bay, Ontario, Canada 12607361 Canada Inc. Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at 12607361 Canada Inc. As an Assistant Hotel Manager, you will play a key role in the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Policy Development: Develop and implement policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.
  • Staff Management: Recruit, hire, and supervise a team of hotel staff, providing guidance and support to ensure excellent customer service.
  • Negotiations: Negotiate with suppliers for the provision of materials and supplies, as well as with clients for the use of hotel facilities.
  • Financial Management: Prepare budgets and monitor revenues and expenses, ensuring the hotel operates within budget and meets financial targets.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, ensuring high levels of customer satisfaction.
  • Marketing: Participate in promotional activities to increase hotel occupancy and revenue.
Work Environment

The successful candidate will work in a fast-paced environment, with a permanent work term and 32 hours of work per week. The work language is English.

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