Customer Experience Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada Rentokil Initial Full time

About Rentokil-Terminix

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong presence in Canada, we offer innovative solutions to protect homes and businesses from pests.

This role is a key part of our customer service team, supporting both commercial and residential customers. As a Customer Experience Representative, you will work closely with our Branch Managers, Technicians, and other team members to ensure customer satisfaction is met in all areas.

Responsibilities:

  • Handle customer calls, correspondence, and service requests, turning great service into revenue-generating contacts.
  • Offer creative Home Inspection leads to customers who qualify.
  • Identify customer needs and offer products to close sales and generate revenue and commissions.
  • Resolve customer issues using all available resources.
  • Cultivate and maintain ongoing customer relationships.
  • General knowledge of the organization, products, and services.
  • Excellent verbal communication skills to overcome objections and de-escalate situations.
  • Use computerized systems to identify customer needs, track contacts, and troubleshoot issues.
  • Initiate outbound customer service calls for various campaigns.
  • Respond to after-hours calls, messages from the answering service, and Webform inquiries.
  • Additional duties as assigned.

Requirements:

  • 2+ years of administrative experience in a fast-paced professional environment.
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint.
  • Knowledge of Google Suite, including Google Docs, Drives, Gmail, and Calendars.
  • Able to learn and use multiple computer systems.
  • Knowledge of Vendor Portals is an asset.
  • Excellent proof-reading abilities.
  • Strong analytical skills and attention to detail.
  • Able to multitask in a fast-paced environment.
  • Prioritize work without direct supervision.
  • Strong communication (verbal and written) skills.
  • Able to exercise tact and diplomacy when dealing with others.
  • Strong work ethic, punctuality, and a professional demeanor.

Education:

  • High School Diploma required.
  • Preferred: College Diploma or University Degree in a business, administrative, and/or accounting field or equivalent experience.

Benefits:

Rentokil-Terminix offers a competitive compensation package, including great benefits, paid training, and opportunities for career growth. We pride ourselves on being a world-class team that rewards high performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any accommodations during the interview process, please contact our HR Department.

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