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Guest Room Service Representative

2 months ago

Jasper, Canada Coast Hotels Full time

Job Summary:

The Hotel Room Attendant will play a vital role in ensuring the overall success of Coast Hotels by maintaining the highest standards of cleanliness and hygiene in all guest rooms and public areas. This position requires a strong commitment to delivering exceptional customer service and working collaboratively as part of a fast-paced team environment.

Key Responsibilities:

  • Review and discuss room assignment sheets with the Housekeeping Supervisor at the beginning of every shift to ensure a smooth and efficient workflow.
  • Adhere to Coast Hotels' safety regulations, hygiene, and cleanliness standards to maintain a safe and healthy work environment.
  • Follow established procedures for cleaning and preparing guest rooms, including changing linens and ensuring all room amenities are in place.
  • Conduct daily inspections of assigned rooms to identify any deficiencies and complete work orders for the maintenance department as needed.
  • Turn in all lost and found items to the Housekeeping Office immediately upon completing a shift.
  • Ensure that housekeeping carts are fully stocked and all necessary supplies and equipment are in good working order.
  • Sort recyclable items according to Coast Hotels' recycling program guidelines.
  • Perform other duties as assigned by the Executive Housekeeper to support the overall success of the hotel.

Requirements:

  • Minimum 1 year of experience in a similar position is an asset.
  • Successful completion of high school education is preferred, but a combination of experience and education will be considered.
  • Physical requirements include the ability to lift, push, and pull a minimum of 40 pounds, stand and/or walk for extended periods, and perform repetitive foot and hand actions.
  • Demonstrated ability to work in a fast-paced, multi-tasking team environment.
  • Demonstrated superior customer service philosophy.
  • Good verbal and written English communication skills.
  • Exemplifies Coast's core values and enjoys working in a culture of accountability.
  • Able to work a flexible schedule, including evenings, weekends, and holidays.