Front Desk Associate

3 weeks ago

Ottawa, Ontario, Canada Silver Hotel Group Full time

Guest Services Agent

The Silver Hotel Group is seeking a skilled Guest Services Agent to provide exceptional service to our hotel guests. As a key member of our front desk team, you will be responsible for creating a positive first and last impression for our guests.

Key Responsibilities:

  • Provide warm and friendly service to guests at all times
  • Comply with company standards and brand standards
  • Interact with guests during check-in and check-out procedures
  • Create and cancel reservations as required
  • Greet incoming and outgoing calls in a professional manner
  • Review logbook and emails daily and complete tasks on the checklist
  • Maintain proper operation of Front Desk telephones and be familiar with daily sell rates
  • Balance and prepare individual paperwork for closing of shift
  • Work closely with all hotel departments and maintain proper communication
  • Handle guest registration and room assignments, accommodating special requests whenever possible
  • Resolve customer complaints and assist with inquiries

Requirements:

  • Customer service experience, preferably in a hotel front desk position
  • Excellent written and verbal communication skills
  • Computer literate in Word and Excel, with experience with FOSSE PMS an asset
  • Results-oriented with the ability to work well in a busy environment
  • Self-motivated with the ability to problem solve and complete projects in a timely manner
  • Available to work days, evenings, weekends, and/or holidays as required

What We Offer:

  • Work with a reputable brand and be part of a company committed to a culture of respect, appreciation, and fun
  • Education reimbursement for you and your children
  • Annual wellness credit
  • Team member referral program
  • Leadership development
  • Team building events
  • Culture of recognition program
  • Hotel stay discounts

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