Property Claims Specialist II

4 weeks ago

Peterborough, Ontario, Canada Co-operators Full time

Company: Co-operators
Department: Claims
Employment Type: Regular Full Time
Work Model: Hybrid
Language: This role operates in English.

The Opportunity:

At Co-operators, we are a prominent Canadian financial services co-operative dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in realizing this vision, which is why we prioritize our employees by cultivating a robust culture and offering development opportunities that empower our team to excel and fulfill our mission. You will collaborate with individuals who are genuinely passionate about our clients, communities, and each other.

Our Claims division is committed to providing reassurance to our clients and communities. Our national team of experienced and trustworthy professionals serves our clients with empathy. We are driven by a commitment to continuous enhancement and uphold high ethical standards, motivated by our aspiration to do what is right for our clients.

As a Property Claims Specialist II, you will be tasked with the investigation, negotiation, and resolution of intermediate property, farm, and commercial claims. This position offers the chance to deepen your expertise in more intricate claims and policies while delivering outstanding support to our clients both over the phone and in person. Your daily interactions with clients and your support of innovative, client-focused solutions will significantly contribute to our client service culture.

How you will create impact:

  • Conducting investigations, interpreting coverage, negotiating, and making autonomous decisions to resolve intermediate property, farm, and commercial claims.
  • Assessing damage and preparing estimates for property losses, including visiting the site of the loss.
  • Collaborating with vendors and government representatives to facilitate the settlement of claims.
  • Mentoring, training, and providing technical assistance to the claims team.
  • Delivering exceptional client service in line with our claims service and quality standards, aiming to position the organization as an industry leader in client engagement.

How you will succeed:

  • You are dedicated to continuous improvement, striving to grow our future business and exceed client expectations.
  • You apply critical thinking skills to identify challenges and take responsibility for finding proactive solutions.
  • Your strong communication abilities enable you to convey messages clearly.
  • You are an effective team player who shares knowledge to support your colleagues.

To join our team:

  • You possess 3+ years of experience in property claims or a related field.
  • You have or are willing to pursue the Chartered Insurance Professional (CIP) designation.
  • You are passionate about assessing and resolving customer-centric issues and excel in managing priorities.
  • Familiarity with construction, estimating, and estimating systems is advantageous.

What you need to know:

  • Regular travel will be required.
  • A valid driver's license, vehicle, and clean driving record are necessary.
  • You will be responsible for on-call rotational coverage.
  • This role involves direct interaction with clients and/or service providers in their environments.
  • Extended work hours, including evenings and weekends, may be necessary during peak periods and significant events.
  • Potential exposure to health and safety hazards, including chemicals, noise, dust, and debris.
  • A background check will be conducted as a condition of employment for successful candidates.

What's in it for you?

  • Opportunities for training and development to advance your career.
  • Flexible work arrangements and paid time off to accommodate your personal and family needs.
  • A holistic approach to your well-being, featuring physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to contribute to your community.
  • In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits (health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.

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