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Technical Specialist Advisory, ServiceNow, Expert
2 months ago
We are seeking a highly skilled Technical Specialist Advisory to join our ServiceNow team at Scotiabank. As a key member of our team, you will be responsible for the development, maintenance, and support of our enterprise ServiceNow application.
Key Responsibilities- Develop, maintain, and support the enterprise ServiceNow application in a fast-paced environment.
- Focus on the ServiceNow Discovery and Configuration Management Database (CMDB) modules, working closely with a small, empowered team.
- Primary focus (80%) will be on day-to-day operations, new project initiative involvement, and stability of the existing deployed modules.
- Secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes/solutions for deployment.
- Ensure system availability and be reachable 24x7 by rotational pager.
- 3-5 years of System Administration or development experience with ServiceNow.
- 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.
- 2+ years of hands-on working experience as a member of a medium or large-sized help desk.
- Certified ServiceNow System Administrator certification or training.
- ITIL Foundation certification or training.
- University and/or College in Computer Science or related disciplines.
- Experience with System Development Life Cycle and Test methodology.
- Ability to do research and development of new ways to leverage the ServiceNow Platform.
- Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates.
- Multilingual (English/French/Spanish) is a plus.
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
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