Reception Team Lead

1 month ago

Regina, Saskatchewan, Canada Brandt Full time
Job Title: Reception Team Lead

Brandt is a leading family business in Regina, with a strong presence in the equipment manufacturing and distribution industry. We are seeking a highly skilled Reception Team Lead to join our 24/7 call center operations team and provide exceptional product and service support to our customers and dealer locations.

Key Responsibilities:
  • Lead the implementation and delivery of the contact center mission and vision
  • Provide leadership to a team of 5-10 people in a 24/7 contact center environment
  • Deliver skill development coaching to improve performance, productivity, sales, and customer experience
  • Measure, monitor, and diagnose performance gaps to deliver on enterprise performance goals
  • Coordinate and prioritize training and development opportunities to improve the knowledge and capabilities of the team
  • Champion an employee-centric culture focused on high levels of communication and engagement
  • Collaborate with partners to achieve hiring plan and scheduling requirements to meet service level goals
  • Manage risk and adherence to all internal procedures and policies
  • Continuously review processes and practices and make recommendations to improve operational efficiency and customer experience
  • Facilitate team meetings to deliver procedural updates, performance trends, best practice sharing, and employee recognition
  • Facilitate ongoing career development and growth opportunities
  • Deliver KPIs and performance reviews
  • Resolve customer and branch complaints and escalations as needed
  • Act as a subject matter expert to provide second-level floor support and guidance
Requirements:
  • 2-5 years' previous leadership experience preferred
  • Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff
  • Exceptional organizational and time management skills
  • Careful attention to detail
  • Strong work ethic, combined with a dedication to excellence
  • Accomplished oral and written communication skills
  • Proven experience leading a team to achieve required goals
  • Analytical thinker with strong problem-solving and organizational skills
  • Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching
  • Previous experience with Heavy Equipment, Truck and Trailer, or Agricultural Equipment would be considered an asset
  • Relevant post-secondary education would be considered an asset

  • Reception Team Lead

    1 month ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderBrandt, a leading family business in Regina, is seeking a skilled Reception Team Leader to support our 24/7 call center operations team. As a key member of our customer support team, you will lead the delivery of exceptional product and service support to our customers and dealer locations.Key Responsibilities:Lead the...

  • Reception Team Lead

    1 month ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderBrandt, a leading family business in Regina, is seeking a skilled Reception Team Leader to support our 24/7 call center operations team. As a key member of our customer support team, you will lead the delivery of exceptional product and service support to our customers and dealer locations.Key Responsibilities:Lead the...

  • Reception Team Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeadBrandt is a leading family business in Regina, with a strong presence in the equipment manufacturing and distribution industry. We are seeking a highly skilled and experienced Reception Team Lead to join our 24/7 call center operations team.Job Summary:The successful candidate will provide leadership to a team of corporate...

  • Reception Team Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeadBrandt is a leading family business in Regina, with a strong presence in the equipment manufacturing and distribution industry. We are seeking a highly skilled and experienced Reception Team Lead to join our 24/7 call center operations team.Job Summary:The successful candidate will provide leadership to a team of corporate...

  • Reception Team Lead

    1 month ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderBrandt, a leading family business in Regina, is seeking a skilled Reception Team Leader to support our 24/7 call center operations team. As a key member of our customer support team, you will lead the delivery of exceptional product and service support to our customers and dealer locations.Key Responsibilities:Lead the...

  • Reception Team Lead

    2 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the Role:Brandt is a growing family business based in Regina with over 5,000 employees. We design and manufacture equipment, as well as distribute iconic brands like John Deere & Peterbilt. In all cases, exceptional customer support and deep customer understanding are critical.The Reception Team Lead will provide support to our 24/7 call center...

  • Reception Team Lead

    1 week ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the RoleBrandt is a growing family business based in Regina with over 5,000 employees. We design and manufacture equipment, as well as distribute iconic brands like John Deere & Peterbilt. In all cases, exceptional customer support and deep customer understanding are critical.We are seeking a skilled Reception Team Lead to provide support to our 24/7...

  • Reception Team Leader

    1 day ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderWe are seeking a skilled Reception Team Leader to join our 24/7 call center operations team at Brandt, a leading family business based in Regina with over 5,000 employees.Key Responsibilities:Lead the implementation and delivery of the contact center mission and visionProvide leadership to a team of 5-10 people in a 24/7...

  • Reception Team Leader

    1 month ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderBrandt is a leading family business based in Regina, with a strong presence in the equipment manufacturing and distribution industry. We are seeking a highly skilled and experienced Reception Team Leader to join our team and provide exceptional support to our 24/7 call center operations.Key Responsibilities:Lead a team of...

  • Reception Team Leader

    1 month ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderBrandt is a leading family business based in Regina, with a strong presence in the equipment manufacturing and distribution industry. We are seeking a highly skilled and experienced Reception Team Leader to join our team and provide exceptional support to our 24/7 call center operations.Key Responsibilities:Lead a team of...

  • Reception Team Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Reception Team LeaderBrandt is a leading family business based in Regina, with a strong presence in the equipment manufacturing and distribution industry. We are seeking a highly skilled and experienced Reception Team Leader to join our team and provide exceptional support to our 24/7 call center operations.Key Responsibilities:Lead a team of...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the RoleBrandt, a leading family business in Regina with over 5,000 employees, is seeking a skilled Reception Team Leader to support its 24/7 call center operations team. This role offers a unique opportunity to lead a team of corporate receptionists and deliver exceptional product and service support to customers and dealer locations.Key...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About the RoleBrandt, a leading family business in Regina with over 5,000 employees, is seeking a skilled Reception Team Leader to support its 24/7 call center operations team. This role offers a unique opportunity to lead a team of corporate receptionists and deliver exceptional product and service support to customers and dealer locations.Key...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in the equipment manufacturing and distribution industry, with a strong presence in Regina and a global reach. With over 5,000 employees, we are committed to delivering exceptional customer support and deep customer understanding.Job SummaryWe are seeking a highly skilled and experienced Reception Team...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in the equipment manufacturing and distribution industry, with a strong presence in Regina and a global reach. With over 5,000 employees, we are committed to delivering exceptional customer support and deep customer understanding.Job SummaryWe are seeking a highly skilled and experienced Reception Team...

  • Office Reception Coordinator

    2 months ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job Title: Office Reception ClerkWe are seeking a highly organized and detail-oriented Office Reception Clerk to join our team at Mycana Immigration Consultants Inc.Job Summary:The Office Reception Clerk will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth...

  • Office Reception Clerk

    1 month ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job Title: Office Reception ClerkWe are seeking a highly organized and detail-oriented Office Reception Clerk to join our team at Mycana Immigration Consultants Inc.Job Summary:The Office Reception Clerk will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth...

  • Office Reception Coordinator

    2 months ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job Title: Office Reception ClerkWe are seeking a highly organized and detail-oriented Office Reception Clerk to join our team at Mycana Immigration Consultants Inc.Job Summary:The Office Reception Clerk will be responsible for providing exceptional customer service, managing front desk operations, and performing various administrative tasks to support the...

  • Office Reception Clerk

    1 month ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job Title: Office Reception ClerkWe are seeking a highly organized and detail-oriented Office Reception Clerk to join our team at Mycana Immigration Consultants Inc.Job Summary:The Office Reception Clerk will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth...

  • Office Reception Clerk

    1 month ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job Title: Office Reception ClerkWe are seeking a highly organized and detail-oriented Office Reception Clerk to join our team at Mycana Immigration Consultants Inc.Job Summary:The Office Reception Clerk will be responsible for providing exceptional customer service, managing front desk operations, and performing various administrative tasks to support the...