Reception Team Leader

1 day ago

Regina, Saskatchewan, Canada Brandt Full time

Job Title: Reception Team Leader

We are seeking a skilled Reception Team Leader to join our 24/7 call center operations team at Brandt, a leading family business based in Regina with over 5,000 employees.

Key Responsibilities:

  • Lead the implementation and delivery of the contact center mission and vision
  • Provide leadership to a team of 5-10 people in a 24/7 contact center environment
  • Deliver skill development coaching to improve performance, productivity, sales, and customer experience
  • Measure, monitor, and diagnose performance gaps to deliver on enterprise performance goals

Requirements:

  • 2-5 years' previous leadership experience preferred
  • Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff
  • Exceptional organizational and time management skills
  • Careful attention to detail
  • Strong work ethic, combined with a dedication to excellence
  • Accomplished oral and written communication skills

About Us: Brandt is a leading family business based in Regina with over 5,000 employees, designing and manufacturing equipment, and distributing iconic brands like John Deere and Peterbilt.

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