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Front Store Manager

2 months ago

Williams Lake, British Columbia, Canada Shoppers Drug Mart Full time
Job Summary

The Front Store Manager is a key leadership role responsible for driving the overall performance of the store's retail operations. This includes managing the sales floor, customer service, and staff performance to achieve business objectives.

Key Responsibilities
  • Operations Management
    • Ensure store standards are maintained to optimize customer experience and drive sales growth
    • Manage labor scheduling and optimize staff productivity
    • Monitor and control expenses to meet financial targets
  • Customer Service
    • Lead staff in providing excellent customer service and resolving customer complaints
    • Develop and implement customer service strategies to improve customer satisfaction
  • Staff Management
    • Recruit, train, and develop staff to meet business needs
    • Conduct performance reviews and provide coaching to improve staff performance
  • Financial Management
    • Manage store finances, including budgeting and forecasting
    • Monitor and control expenses to meet financial targets
Requirements
  • Minimum 5 years of retail management experience
  • Proven track record of driving sales growth and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
Why Work at Shoppers Drug Mart?

As an Associate-Owner of a Shoppers Drug Mart store, you will have the opportunity to work for a local business owner while benefiting from the support of a national brand. You will be part of a team that values diversity, inclusion, and community involvement.