ITSM Transformation Consultant
4 weeks ago
We are seeking an experienced ITSM Transformation Consultant to join our team at S.i. Systèmes. As an ITSM Transformation Consultant, you will be responsible for leading the transformation of our client's IT Service Management (ITSM) practices.
About the ProjectThe client is in the process of migrating from its legacy Axios Assyst tool to a new ITSM tool, likely BMC Remedy or ServiceNow. Your task will be to review existing ITSM practices and provide a path forward for the new practices, utilizing your knowledge of ITIL 4 to advise on current practices.
Key Responsibilities- Review existing ITSM practices and provide a path forward for the new practices
- Utilize knowledge of ITIL 4 to advise on current practices
- Support business process engineering for migrating from Axios Assyst to the new adopted ITSM tool
- Use business, workflow, and organizational modeling software, including MS Visio
- Support process development for priority process changes
- Create process documentation in support of changes to IT service models and process lifecycles
- Provide expert advice in developing and integrating process and information models between processes to eliminate information and process redundancies
- ITIL 4 foundations
- ITSM - 2+ years
- MS Visio
- ITSM Transformation Project experience
- Architectural Frameworks (TOGAF, DNDAF, etc.)
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