IT Support Specialist

5 days ago


Varennes, Quebec, Canada Fed IT Full time
Job Title: IT Support Technician

We are seeking an experienced IT Support Technician to join our team at Fed IT, a leading recruitment firm specializing in IT recruitment. As an IT Support Technician, you will be responsible for providing technical assistance to our clients and their employees.

Key Responsibilities:
  • Provide level 1 and 2 support to users on service incidents (IT, printing and end-user connectivity)
  • Provide on-site or remote assistance (sometimes on evening and weekend rotation)
  • Perform technical interventions, analyze causes and provide escalation services for all workstations and network connectivity
  • Configure, install and prepare laptops, desktops and other peripherals
  • Create and document procedures for users
  • Repair or change computer components on PCs or laptops
  • Assist with the implementation of new technologies and systems
  • Collaborate with the IT team to resolve complex technical issues

The ideal candidate will have a degree in computer science or equivalent, at least 3 years' experience in a similar position, and experience with Microsoft Windows 10/11 environments and the Office suite. Knowledge of CAD software (Autodesk, Catia, Altair) and networking tools (LAN, WAN, VPN and wireless) is an asset. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

What We Offer:
  • A competitive salary
  • Benefits (group insurance, retirement savings, sick days)
  • Flexible working conditions
  • 3 weeks' vacation

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application through our website.



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